Toshiba Group Standards of Conduct (SOC)
General Provisions
Toshiba Group basic policy requires Toshiba Group companies to conduct business activities in compliance with all applicable laws and regulations and the highest standards of ethical business conduct, in order to fulfill all their corporate social responsibilities in respect of concerns such as protection of the global environment, contribution to the local community, and respect for human rights. In order to promote the achievement of this basic policy, Toshiba Group also defines these Toshiba Group Standards of Conduct, as a guide to general standards of behavior that all Toshiba Group company directors and employees are expected to observe in their business activities.
Covers the following areas:
Toshiba Group's SOC address many topics concerning how we conduct our business. They include: SOC for Business Activities, SOC for Corporate and Individual Relationships, SOC for Information Disclosure, and SOC for Community Relations (1. Customer Satisfaction, 2. Production and Technology, Quality Assurance, 3. Marketing and Sales, 4. Procurement, 5.Environment , 6. Export Control, 7. Competition Law, 8. Government Transactions, 9. Improper Payments, 10. Engineering Ethics, 11. Intellectual Property Rights, 12. Accounting, 13. Corporate Communications, 14. Advertising, 15. Human Resources , 16. Corporate Information and Corporate Assets, 17. Community Relations , 18. Political Contributions).
Please click here to view the full text of Toshiba’s SOC. The provisions regarding the Environment, Human Rights, and Community Relations are shown here.
5. Environment
5.1 Toshiba Group Corporate Policies:
Toshiba Group Companies shall:
(1) strive to promote a sustainable environment with the recognition that the Earth is an irreplaceable asset and that there is a collective obligation to leave it to future generations in a sound state;
(2) comply with international, regional, and national standards, laws, regulations, agreements, industry guidelines and company rules related to the environment;
(3) contribute to society by developing and offering excellent products that incorporate technologies for environmental protection; and
(4) strive to reduce the environmental impact of business activities.
5.2 Toshiba Group Directors and Employees
Directors and Employees shall:
(1) endeavor to do research and development activities and product manufacturing that reduce the impact on the environment, and also work proactively to maximize the efficient use of energy, reduce the use of natural resources and recycle in the course of all business activities in order to prevent global warming and efficiently use resources;
(2) continually improve environmental activities by implementing action plans from both short-term and long-term perspectives through daily operations;
(3) conduct periodic measurements and inspections and maintain records accordingly. When there is an irregularity, promptly take corrective and preventive measures ;
(4) perform timely and appropriate environmental impact assessments during the planning of new plants and plant relocations, investment in production facilities, product planning and design and the purchase of new parts, components or materials;
(5) try to avoid the use or emission of any substance that, although not prohibited by applicable laws or regulations, is recognized as a threat to the environment by the government or public environmental authority of any country or region in which Toshiba Group operates. If such a substance should be used by Toshiba Group companies, for whatever reason, every effort shall be made to minimize its environmental impact through application of the best available technology and know-how; and
(6) try to maintain good and open communication channels for disclosure of sufficient information regarding our environmental activities.
12. Human Resources
1. Toshiba Group Corporate Policy
Toshiba Group Companies shall:
(1) accept the different values of individuals and respect differences in character and personality based on a fundamental respect for human rights;
(2) respect basic human rights on top of observing laws and regulations, and shall not engage in acts of discrimination or condone use of either child labor or forced labor;
(3) as enterprises, respond promptly to any acts within Toshiba Group that infringe upon basic human rights and act resolutely to ensure the termination of such infringement;
(4) develop a working environment where Employees may perform their duties creatively and efficiently so that they may achieve a work/life balance (i.e. balance between work and home);
and
(5) endeavor to ensure a safe and comfortable working environment for Employees.
2. SOC for Toshiba Group Directors and Employees
Directors and Employees shall:
(1) act responsibly as self-reliant members of the company and of society with integrity and common sense;
(2) accept and accommodate different values, and respect the character and personality of each individual, observe the right to privacy and human rights of each individual, avoid any discriminatory actions based on race, religion, sex, national origin, physical disability, age or sexual orientation, and avoid physical abuse, sexual harassment, power harassment (i.e., bullying or harassment by superiors in the office) or violation of the human rights of others;
(3) accomplish their tasks to the utmost of their abilities, in light of their authority and the responsibilities assigned to them by the company, and endeavor to learn continuously and to improve their own abilities;
(4) realize employees' work/life balance through various ways of working so that they can maximize their capabilities to the fullest extent;
(5) cultivate a workplace environment that encourages the development of open-minded, cooperative and orderly work activities; and
(6) maintain safety, cleanliness and good order in the workplace and endeavor to prevent industrial accidents, and try to maintain good health.
16. Community Relations
1. Toshiba Group Corporate Policy
Toshiba Group Companies shall:
(1) contribute to and cooperate with all local communities in which Toshiba Group operates and perform its duties as a member of these communities;
(2) support Directors and Employees in undertaking voluntary activities and give full consideration to each individual's desire to exercise his or her civil rights;
(3) make appropriate donations in each country and region where Toshiba Group operates, after considering the contribution to the community, the public nature and the reasons for making donations;
and
(4) try to improve the brand image in all aspects of their relationships with the communities.
2. SOC for Toshiba Group Directors and Employees
Directors and Employees shall:
(1) assure that Toshiba Group companies undertake all activities in harmony with the community, by respecting the local culture and community traditions and customs;
(2) actively participate in developing communication with the local community, to encourage and maintain mutual respect and understanding;
(3) actively participate in community social and voluntary activities;
(4) pay due consideration on a daily basis to environmental issues, including global warming, and actively participate in environmental activities of local communities;
and
(6) maintain integrity and common sense in all aspects of their relationships with these communities.
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 Toshiba's workplace ethics are secured by promotion of the Toshiba Group Standards of Conduct, which provide all employees from the CEO to the newest recruit alike with guidelines on appropriate behavior. |
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