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Job Description

Req No: 3046
Location: Irvine, CA
Title: Director/Senior Manager- Order Mgmt
Job Type: Full Time
Education Requirements: BS Business
BA Business

Job Description

Director/Senior Manager- Order Mgmt

Toshiba America Electronic Components currently has a Senior Manager, Order Management position available in Irvine, CA. The position is an integral part of the TAEC Customer Fulfillment Team primarily responsible for Supply Planning and Order Management. This role will report to TAEC's Storage Product Business Unit Vice President of Materials.

The Ideal Candidate will oversee the efforts of the Customer Fulfillment Team that works closely (in partnership) with the company's Sales & BU management Teams:

  • by successfully develop and deploy an effort to maximize revenue by meeting/fulfilling customer demand while striving toward 100% perfect order attainment (fill rate, invoice accuracy and on-time delivery);
  • by maintaining overall profitability by establishing and managing business process controls to protect against legal exposure/fraud, losses and obsolescence;
  • by driving continuous improvement in systems, processes and personnel toward goal of lowest cost operations with minimal waste and highest effectiveness & efficiency

  • Oversee Customer Fulfillment capabilities and personnel including the following business functions:
  • Order Management
  • Pre-sales & sales support for customers and sales teams
  • Order scheduling/ATP processes (Available To Promise/supply allocation)
  • Order release/credit review coordination
  • Shipment/delivery coordination thru customer receipt/POD
  • Invoicing/revenue recognition
  • Price Master creation and maintenance
  • Billing process and customer dispute resolution
  • Customer Master registration/site record creation and maintenance
  • Export compliance; Sales adjustments; and Sales reporting.
  • Establish operating plans, goals, and objectives for Customer Fulfillment Team to achieve results consistent with the company's strategic plan and business forecast
  • Negotiate and define customer requirements/business terms and conditions as well as supplier/service provider business terms and conditions via contract review activities/process and new account/vendor registration process toward enablement and achievement of business development objectives.

    EOE/AA M/F/D/V

    Required Experience:

  • BA/BS in SCM/Logistics Management or Business Administration or an equivalent combination of education and related business experience
  • 10 - 15 years’ experience in multiple aspects of the operations arena, including Supply Chain Management arena, with a recognized knowledge base of customer service, order management, procurement, supply/demand planning, and distribution of finished goods up to the sales channel
  • 5 - 8 years of direct supervisory experience preferred Superior process management skills with the ability to reengineer or develop new processes to satisfy a demanding customer segment
  • Demonstrated ability to develop metrics and measurements systems consistent with industry standards
  • Proven history of successfully leading customer service/sales support teams to deliver superior customer satisfaction.
  • Strong capability to interface with key customer accounts in the setup of order/demand management interfaces.
  • Project management experience in a cross functional setting, within the storage or consumer electronics industry space
  • Detailed knowledge of distribution/order fulfillment IT system applications and strategies.
  • Excellent analytical and business related financial skills
  • Ability to model and analyze business scenarios and develop recommendations on quantitative and qualitative inputs
  • Demonstrated ability to negotiate and manage complex customer and vendor contracts
  • Oracle ERP experience mandatory
  • Ability to work effectively across departmental and divisional lines with staff members and management
  • Other Experience:

  • Data warehouse/analytics experience desired
  • Six Sigma project management certification preferred
  • Some travel as required
  • You must apply through the Toshiba site to be considered an applicant for this role. Please do not just send your resume.

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