Director/Senior Manager- Order Mgmt
Toshiba America Electronic Components currently has a Senior Manager, Order Management position available in Irvine, CA. The position is an integral part of the TAEC Customer Fulfillment Team primarily responsible for Supply Planning and Order Management. This role will report to TAEC's Storage Product Business Unit Vice President of Materials.
The Ideal Candidate will oversee the efforts of the Customer Fulfillment Team that works closely (in partnership) with the company's Sales & BU management Teams:
by successfully develop and deploy an effort to maximize revenue by meeting/fulfilling customer demand while striving toward 100% perfect order attainment (fill rate, invoice accuracy and on-time delivery);
by maintaining overall profitability by establishing and managing business process controls to protect against legal exposure/fraud, losses and obsolescence;
by driving continuous improvement in systems, processes and personnel toward goal of lowest cost operations with minimal waste and highest effectiveness & efficiency
Oversee Customer Fulfillment capabilities and personnel including the following business functions:
Pre-sales & sales support for customers and sales teams
Order scheduling/ATP processes (Available To Promise/supply allocation)
Order release/credit review coordination
Shipment/delivery coordination thru customer receipt/POD
Price Master creation and maintenance
Billing process and customer dispute resolution
Customer Master registration/site record creation and maintenance
Export compliance; Sales adjustments; and Sales reporting.
Establish operating plans, goals, and objectives for Customer Fulfillment Team to achieve results consistent with the company's strategic plan and business forecast
Negotiate and define customer requirements/business terms and conditions as well as supplier/service provider business terms and conditions via contract review activities/process and new account/vendor registration process toward enablement and achievement of business development objectives.