United States



United States

This Privacy Policy ("Privacy Policy") applies solely to the online information gathering and data sharing practices of Toshiba America, Inc. ("TAI", "us" or "we") for the websites located at,, and (collectively, the "Websites"), including all web pages accessible at URLS that begin with same subdomain, domain, and path-combinations as the four foregoing URLS. For example, this Privacy Policy would apply to the web pages accessible at or, but it would not apply to the web pages accessible at or This Privacy Policy also does not apply to the information-gathering or data-sharing practices of affiliates of TAI ("TAI Affiliates"), including, but not limited to, TAI’s parent company (i.e., Toshiba Corp.), TAI’s subsidiaries, or other companies, besides TAI, that are controlled, directly or indirectly, by Toshiba Corp. TAI Affiliates may have their own privacy policies covering their respective information-gathering and data-sharing practices, whether used in connection with their websites or otherwise.

Your privacy is important to TAI. This Privacy Policy provides you with information about the type of personally identifiable information ("PII") that is gathered and tracked through the Websites, how that information is used, stored, and secured, and with whom the information is shared. Generally speaking, you can visit the Websites without providing any information about yourself. However, there might be times when we need information from you, or we obtain information about you when you or others provide us with such information.

Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our practices, your choice is not to use our Websites. By accessing or using any of the Websites, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Notifications of Changes). Your continued use of any of the Websites after we make changes to the Privacy Policy is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Collection of Personally Identifiable Information

We may collect your name, address, e-mail address, domain, social network profile page URLs, IP address, phone numbers, and other PII, as well as information about the products or services you purchase or obtain from us. In general, this information is collected from you when you fill out and submit forms through the Websites to request information from TAI or to subscribe to services offered on or through Websites.

Automatically Collected Information

The Websites are engineered to automatically collect technical and statistical information about those using it. This allows us to maintain welcoming and accessible websites, evaluate their effectiveness, and make improvements to them. For example, our web servers recognize and automatically log a visitor's domain name, the web page from which a visitor enters our Websites, which pages a visitor visits on our Websites, how much time a visitor spends on each page, and the visitor's IP address and browser types. In addition, we use cookies and other technologies described below to collect, store, and sometimes track technical and statistical information about you automatically. We only use this information in the aggregate and do not link it to any PII.

Access to Your Information and Opting Out

You may opt out of receiving marketing information from us by unsubscribing to receiving such information using the "unsubscribe" or similar link on any of the marketing emails you receive from us. We will try to process such opt-out request within 10 business days. Please note, however, that even if you opt out of receiving our marketing information, we may still send you certain types of communications, such as transactional or legal notification emails, and we may respond to requests from you by email.

In addition, you can delete or set your browser to refuse all or some browser cookies. Please refer to your browser’s instructions to learn more about your browser settings and how to handle cookies, and for more information on third party advertising-related cookies and how to exercise your choice to opt-out of them, please visit and

If you request that we stop processing your PII, we will do so in our discretion, subject to applicable law. Without limiting the foregoing, we will not delete information that we are required to retain for our business operations or legal compliance unless the law requires us to do so. For your protection, we may require that you provide adequate identification information or documentation before we comply with your request. We will respond to such requests within 20 days of our receipt of your request and any information or documentation that we request to confirm your identify. Please note that, if permitted under applicable law, you may be charged a fee of US$20.00 to meet our cost associated with terminating our processing of your PII, or to provide you with information about the PII that we collect about you.

Use and Sharing of PII

We may use your PII for the following purposes:

  • to respond to your inquiries, complaints, and other communications,
  • to verify your identity,
  • to provide and improve customer service,
  • to inform you of special events and opportunities that may be of interest to you,
  • to conduct market research regarding Toshiba products or services,
  • to customize the content of the Websites for you,
  • to conduct statistical or demographic analyses,
  • to provide for the safety and security of our customers, staff and others and meeting our legal and regulatory compliance requirements,
  • to detect and prevent fraud or other unauthorized activities,
  • to enforce our legal rights,
  • to support and enhance our communications with you, or for other business purposes.

We may disclose your public, aggregated, or otherwise non-PII, such as usage statistics, to TAI Affiliates and third parties without restriction.

We may share your PII with TAI Affiliates and other third parties in connection with your trial, purchase, or registration of products or services provided by such companies, and with third parties that perform marketing or other services on our behalf and at our direction (e.g., operating our online store or fulfilling your order). We may engage third parties to help deliver Toshiba ads, offers and other online communications. These companies may collect and use information about you to help us better understand the effectiveness of our offers and promotions and the types of advertising that appeal to our customers. Third party service providers and suppliers that are providing services for us are required to keep confidential any PII received on behalf of TAI, and they are not to use PII for any purpose other than to carry out the services they are performing for us. To market products and services to you, we may combine information we collect online about you with other information you provide to us through other sources, including, but not limited to, sweepstakes and surveys, and with data from third parties.

We may share your PII to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of TAI's divisions or assets (whether as a going concern, as part of bankruptcy, liquidation, or similar proceeding, or otherwise) in which PII held by TAI about our Websites' visitors is among the assets transferred.

We may also share your PII in connection with law enforcement, fraud prevention, and other legal actions, or if TAI reasonably believes it is appropriate to do so to protect TAI, its customers, or the public.

Cookies and Various Technologies

We use technology to help us deliver customized visitor experiences and to understand trends and patterns in connection with our Websites and other business operations.

We may engage third parties to collect non-PII using "cookies" alone or in combination with other industry standard technologies (e.g., clear GIFS, web beacons, pixel tags, and JavaScript tags) to generate statistics or measure and analyze website activity (including, but not limited to, page usage and paths followed during visits through our Websites). We do so to improve the Websites’ functionality, deliver content specific to or targeted for your interests while you use any of the Websites or a third party website, and to better manage the advertising of our products. The collected data also helps us determine which product, service, or support information may be appropriate for you, and it helps us maintain an efficient online experience for you.

Data Processing and Cross-Border Data Transfers

The Websites are maintained on servers located in the United States, and PII submitted through the Websites are stored on our servers in the United States. If you are visiting the Websites from outside the United States, please be advised that your information is transferred to our servers located in the United States. Disclosing your PII to us pursuant to this Privacy Policy is at your own risk. We strive to comply with the laws of jurisdictions in which we maintain operations, but we make no representations that the practices described in this Privacy Policy are compliant with privacy and information security laws outside of those jurisdictions.

Information Security

TAI uses reasonable technical, administrative and physical measures to protect information contained in our systems against misuse, loss or alteration. Keep in mind, however, that no method of transmission over the Internet or electronic storage is 100% secure, and any information that you send to us by email may not be protected. While TAI strives to protect your PII, we cannot guarantee or warrant the security of any information you transmit to us, and any transmission of information is at your own risk.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. You should not share it with anyone, and you must notify us immediately of any unauthorized access to or use of your username or password in connection with any of the Websites that you become aware of. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

Third Party Web Sites

The Websites may contain links to third party websites, including TAI Affiliate’s websites, Toshiba co-branded websites, or other third party websites. Third party websites are not operated by us, and we are not responsible for the information security and privacy practices of such third parties, nor are we responsible for the content on such third party websites. The practices of third parties, including those used in connection with their websites, are not covered by this Privacy Policy. To the extent such third parties have their own privacy policies, you are responsible for reviewing them to learn how they handle your information.

Children's Privacy

TAI does not seek to collect PII about children through our Websites. If you are under the age of 18, please do not provide any PII to us through the Websites.

Notification of Changes

From time to time, we may choose to change our privacy practices and this Privacy Policy. We will notify you of material changes to the Privacy Policy by posting a revised Privacy Policy on, or that is accessible through, the Websites, and such revised Privacy Policy will have an updated effective date at the top of the document. We recommend that you visit on a periodic basis to review the then-current Privacy Policy. Any updates, revisions, supplements, modifications or amendments to this Privacy Policy shall be effective immediately upon its posting on, or it being made accessible through, the Websites, and the same will only be applicable to disputes arising after such posting has been made or access has been provided. You agree that you will continue to be bound by this Privacy Policy, however and whenever it is updated, revised, supplemented, modified, or amended, if you continue to use any of the Websites after the updates, revisions, supplements, modifications or amendments have been posted or made accessible.

Questions regarding our Privacy Policy

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Toshiba America, Inc.
1251 Avenue of the Americas, Suite 4110
New York, NY 10020
1-(212) 596-0600

In order to ensure your request is dealt with expeditiously, please be sure to include your full name, address and telephone number, and a copy of a document evidencing your identity (such as an ID card or passport), so we can ascertain your identity and whether we have any of your PII, or to contact you to request additional information we may need to make that determination.

If you feel that any of the Websites are not following this Privacy Policy or complying with applicable privacy laws, please contact us by sending an email to