| Problem |
Solution |
| Disc tray cannot be opened |
|
| Drive is not recognized by system |
- Is the DVD-RAM drive connected
properly? Are all cables plugged in properly. (e.g.
Power Cable, Interface Cable and Audio Cables).
- Are the drive configuration jumpers on the DVD-RAM set properly?
- Check to see that there is no SCSI ID
conflict with another SCSI device connected to your system.
- Is the SCSI host adapter software
driver loaded? On a step-by-step (F8) Boot of the system is the DVD-RAM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-RAM drivers
selected."). If not, Contact you SCSI host adapter manufacturer.
- Has the DVD-RAM software driver been
corrupted by a virus. Run a Virus Scan program and repair if possible. Contact Technical Support if the Virus
renders the DVD-RAM software drivers not useable.
|
| Drive is not recognized by system during Boot process, but is recognized by the
Operating System (i.e. Win 3.1, Win 95, Win 98, Win NT, etc.) |
- Is the SCSI host adapter software
driver loaded? On a step-by-step (F8) Boot of the system is the DVD-RAM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-RAM drivers
selected."). If not, Contact you SCSI host adapter manufacturer.
- Has the Windows DVD-RAM SCSI host adapter driver program been corrupted by a virus. Run
a Virus Scan program and repair if possible. Contact you SCSI host adapter manufacturer if
the Virus renders the software driver not useable.
|
| BUSY Indicator LED flashes slowly |
- The disc may be dirty. Clean it with a soft damp
cloth. Avoid cleaning the disc using a circular motion. The disc should be wiped in a
radial direction. That is, from the inner side outward.
- The laser lens may have become cloudy or blocked by particulate matter. Please contact Technical Support.
|
| BUSY Indicator LED is constantly ON |
|
| DVD-RAM can not play a DVD in the drive or certain types of CD media (i.e.
CD-plus, etc.) |
- Is the SCSI host adapter driver
loaded?
- Is the DVD disc the correct format for
the type of system that you are using? (i.e. on a PC an ISO9660 IBM compatible PC format
as opposed to Apple/Mac HFS disc or UNIX disc formats which will not function).
- Do you have the correct software
applications program installed to run a DVD disc?
- Has the Windows DVD-RAM SCSI host
adapter driver program been corrupted by a virus. Run a Virus Scan program and repair if
possible. Contact you SCSI host adapter manufacturer if the Virus renders the software
driver not useable.
|
