| Problem |
Solution |
| Disc tray cannot
be opened |
|
| Drive is not
recognized by system |
- Is the DVD-ROM drive connected properly? Are all cables plugged in properly. (e.g. Power Cable, Interface
Cable and Audio Cables).
- Are the drive configuration jumpers
on the DVD-ROM set properly?
- Check to see that there is no SCSI ID conflict with another SCSI
device connected to your system.
- Is the SCSI host adapter software driver loaded? On a step-by-step
(F8) Boot of the system is the DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not, Contact you SCSI host adapter manufacturer.
- Has the DVD-ROM software driver been corrupted by a virus. Run a
Virus Scan program and repair if possible. Contact Technical Support if the Virus renders
the DVD-ROM software drivers not useable.
|
| Drive is not
recognized by system during Boot process, but is recognized by the Operating System (i.e.
Win 3.1, Win 95, Win 98, Win NT, etc.) |
- Is the SCSI host adapter software driver loaded? On a step-by-step
(F8) Boot of the system is the DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not, Contact you SCSI host adapter manufacturer.
- Has the Windows DVD-ROM SCSI host adapter driver program been corrupted by a virus. Run
a Virus Scan program and repair if possible. Contact you SCSI host adapter manufacturer if
the Virus renders the software driver not useable.
|
| BUSY Indicator
LED flashes slowly |
- The disc may be dirty.
Clean it with a soft damp cloth. Avoid cleaning the disc using a circular motion. The disc
should be wiped in a radial direction. That is, from the inner side outward.
- The laser lens may have become cloudy or blocked by particulate matter. Please contact Technical Support.
|
| BUSY Indicator
LED is constantly ON |
|
| DVD-ROM can not
play a DVD in the drive or certain types of CD media (i.e. CD-plus, etc.) |
- Is the SCSI host adapter driver loaded?
- Is the DVD disc the correct format for the type of system that you
are using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed to Apple/Mac HFS
disc or UNIX disc formats which will not function).
- Do you have the correct software applications program installed to
run a DVD disc?
- Has the Windows DVD-ROM SCSI host adapter driver program been
corrupted by a virus. Run a Virus Scan program and repair if possible. Contact you SCSI
host adapter manufacturer if the Virus renders the software driver not useable.
|
