| Problem |
Solution |
| Disc tray cannot
be opened |
|
| Drive is not
recognized by system |
- Is the DVD-ROM drive connected properly? Are all cables plugged in properly. (e.g. Power Cable, Interface
Cable and Audio Cables).
- Are the drive configuration jumpers on the
DVD-ROM set properly?
- Is the DVD-ROM software driver loaded? On a step-by-step (F8) Boot of the system is the
CD-Rom recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not, Contact Technical
Support.
- Has the DVD-ROM software driver been corrupted by a virus. Run a Virus Scan program and
repair if possible. Contact Technical
Support if the Virus renders the DVD-ROM software drivers not useable.
|
| Drive is not
recognized by system during Boot process, but is recognized by the Operating System (i.e.
Win 3.1, Win 95, Win 98, Win NT, etc.) |
- Is the DVD-ROM software driver loaded? On a step-by-step (F8) Boot of
the system is the DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not, Contact Technical
Support.
- Has the Windows DVD-ROM software driver program been corrupted by a virus. Run a Virus
Scan program and repair if possible. Contact Technical Support if the Virus renders
the software drivers not useable.
|
| BUSY Indicator
LED flashes slowly |
- The disc may be dirty. Clean
it with a soft damp cloth. Avoid cleaning the disc using a circular motion. The disc
should be wiped in a radial direction. That is, from the inner side outward.
- The laser lens may have become cloudy or blocked by particulate matter. Please contact Technical Support.
|
| BUSY Indicator
LED is constantly ON |
|
| DVD-ROM can not
play a DVD in the drive or certain types of CD media (i.e. CD-plus, etc.) |
- Are the DVD-ROM drivers loaded
- Is the DVD disc the correct format for the type of system that you
are using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed to Apple/Mac HFS
disc or UNIX disc formats which will not function).
- Do you have the correct software applications program/drivers
installed to run a DVD disc?
- Has the Windows DVD-ROM software driver program been corrupted by a
virus. Run a Virus Scan program and repair if possible. Contact Technical Support if the Virus renders
the software drivers not useable.
|
