| Problem |
Solution |
|
Disc tray cannot be opened |
|
| Drive is not
recognized by system |
-
Is the DVD-ROM drive connected properly?
Are all cables plugged in properly.
(e.g. Power Cable, Interface Cable and Audio Cables).
-
Are the drive configuration
jumpers on the DVD-ROM set properly?
-
Check to see that there is no SCSI ID conflict
with another SCSI device connected to your system.
-
Is the SCSI host adapter software driver loaded?
On a step-by-step (F8) Boot of the system is the DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not, Contact you SCSI host adapter manufacturer.
-
Has the DVD-ROM software driver been corrupted
by a virus. Run a Virus Scan program and repair if possible. Contact
Technical Support if the Virus renders the DVD-ROM software
drivers not useable.
|
|
Drive is not recognized by system during Boot
process, but is recognized by the Operating System (i.e. Win 3.1, Win 95, Win 98, Win NT, etc.)
|
-
Is the SCSI host adapter software driver loaded? On a step-by-step (F8) Boot of the system is the
DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not, Contact you SCSI host adapter manufacturer.
-
Has the Windows DVD-ROM SCSI host adapter driver
program been corrupted by a virus. Run a Virus Scan program and repair if possible. Contact you
SCSI host adapter manufacturer if the Virus renders the software driver not useable.
|
|
BUSY Indicator LED flashes slowly |
-
The disc may be dirty.
Clean it with a soft damp cloth. Avoid cleaning the disc using a circular motion. The disc
should be wiped in a radial direction. That is, from the inner side outward.
- The laser lens may have become cloudy or
blocked by particulate matter. Please contact
Technical Support.
|
|
BUSY Indicator LED is constantly ON |
|
|
DVD-ROM cannot play a DVD in the drive or
certain types of CD media (i.e. CD-plus, etc.) |
- Is the SCSI host adapter driver loaded?
- Is the DVD disc the correct format for the
type of system that you are using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed to
Apple/Mac HFS disc or UNIX disc formats which will not function).
- Do you have the correct software
applications program installed to run a DVD disc?
- Has the Windows DVD-ROM SCSI host
adapter driver program been corrupted by a virus. Run a Virus Scan program and repair if possible.
Contact your SCSI host adapter manufacturer if the Virus renders the software driver not
useable.
|
