| Problem |
Solution |
| Disc tray cannot be opened |
|
| Drive is not recognized by system |
- Is the DVD-ROM software driver loaded? On a step-by-step (F8) Boot of the system is the
DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not, Contact Technical Support.
- Has the DVD-ROM software driver been corrupted by a virus. Run a Virus Scan program and
repair if possible. Contact Technical
Support if the Virus renders the DVD-ROM software drivers not useable.
|
| Drive is not recognized by system during Boot process, but is recognized by the
Operating System (i.e. Win 3.1, Win 95, Win 98, Win NT, etc.) |
- Is the DVD-ROM software driver loaded? On a step-by-step (F8) Boot of the system is the
DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM drivers
selected."). If not, Contact Technical Support.
- Has the Windows DVD-ROM software driver program been corrupted by a virus. Run a Virus
Scan program and repair if possible. Contact Technical Support if the Virus
renders the software drivers not useable.
|
| BUSY Indicator LED flashes slowly |
- The disc may be dirty. Clean it with a soft
damp cloth. Avoid cleaning the disc using a circular motion. The disc should be wiped in a
radial direction. That is, from the inner side outward.
- The laser lens may have become cloudy or blocked by particulate matter. Please contact Technical Support.
|
| BUSY Indicator LED is constantly ON |
|
| DVD-ROM cannot play a CD or DVD disc in the drive or certain types of CD or DVD
media (i.e. CD-plus, etc.) |
- Is the DVD-ROM driver loaded?
- Is the CD/DVD disc the correct format for the type of system that you are using? (i.e.
on a PC an ISO9660 IBM compatible PC format as opposed to Apple/Mac HFS disc or UNIX disc
formats which will not function).
- Do you have the correct software applications program/drivers installed to run a CD/DVD
disc?
- Has the Windows DVD-ROM software driver program been corrupted by a virus. Run a Virus
Scan program and repair if possible. Contact Technical Support if the Virus
renders the software drivers not useable.
|
