Support Contacts

Corporate, Industrial, & Transmission & Distribution Headquarters

13131 West Little York Road, Houston TX 77041
800-231-1412

The voice of the customer plays an essential role in Toshiba International Corporation's commitment to service excellence. Please refer to the accompanying directory and feedback form to make your voice heard. TIC is devoted to ensuring customer satisfaction and expediting requests.

For general inquiries, please call us toll free at 1-800-231-1412

Motors & Drives Products

Products Customer Service Applications &
Product Support
Field Service
Low Voltage Adjustable Speed Drives Customer ServiceTel: (855) 803-7091
Fax: (713) 896-5242

TIC-MDCustomerService@toshiba.com
Applications & Product SupportTel: (855) 803-7089
Fax: (713) 896-5242

TIC-ASD@toshiba.com
Field ServiceBus Line: 1-855-803-7092

Rapid Response
TIC-ASD-RA@toshiba.com

Repair Authorization
TIC-ASD-RA@toshiba.com

On Site Service Request
TIC-ASD-SVC@toshiba.com

Service Training
TIC-ASD-Training@toshiba.com

Motor Warranty
TIC-motorwarranty@toshiba.com
Custom Adjustable Speed Drives Customer ServiceTel: (855) 803-7090

TIC-CASD_PO@toshiba.com
Applications & Product SupportTel: (855) 803-7090

TIC-CASD@toshiba.com

TIC-CASD_quotes@toshiba.com

CASD Tracesave Analysis
TIC-CASD-Tracesavesupport@toshiba.com
Low Voltage Motors Customer ServiceTel: (855)-803-7091
Fax: (713) 896-5242

TIC-MDCustomerService@toshiba.com
Applications & Product SupportTel: (855) 803-7091
TIC-LVM@toshiba.com
Medium Voltage Motors Applications & Product SupportTel: (855) 803-7091
TIC-MVM@toshiba.com
Motor & Drive Parts
TIC-FS-Parts@toshiba.com
Power Apparatus & Components Customer Service / Applications & Product SupportTel: 800-231-1412 x2993
TIC-Controls@toshiba.com

Other Products

Process Control Tel: (713) 466-0277 x26755
TIC-Instrument@toshiba.com
Instrumentation Tel: (800) 231-1412 x26723
TIC-Instrument@toshiba.com
PLC Tel: (800)-231-1412 x26724
TIC-PLC@toshiba.com
Transportation Systems Tel: 1-800-231-1412
Fax: (713) 896-5269
TIC-transportation@TOSHIBA.COM
Broadcasting Equipment Rob Belle-Isle
Director
Marketing and Engineering for New Media
Tel: (802) 373-3713

Rob.Belle-Isle@toshiba.com
Security & Automation Barbara Myatt
Tel: (972) 342-8689
TIC-Sorter.Sales@toshiba.com
Online Ordering Support TIC-CustomerPortal@toshiba.com

Transmission & Distribution

Transmission & Distribution Tel: 1-800-231-1412
Fax: (713) 896-5256
TIC-TD@toshiba.com

Power Electronics

Uninterruptible Power Systems Main Tel: 855-803-7087
Option 1: Order Processing & Customer Service
TIC-UPS-RST-CSR@toshiba.com
Option 2: Application and Sales Support
TIC-UPS-AppEngr@toshiba.com
Option 3: Field Service, Repair and Maintenance Service
Tel:877-867-8773 (24/7)
TIC-upsservice@toshiba.com
SCiB Rechargeable Battery Tel: (252) 702-3018
Darel.Reed@toshiba.com

LED Lighting

LED Lighting Tel: 1-855-829-5959
TIC-LEDlighting@toshiba.com
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