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holiday return policy:

Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the www.toshiba.com/us website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.

Prior to shopping for an extended warranty or service, click here to determine if your notebook currently has a 1–year or a 3–year standard warranty

System Guard Accidental Damage Service
SystemGuard Accidental Damage Service

The ultimate advanced protection program! SystemGuard protects against expensive repair bills caused by damage from handling.

plans for:
Extended Service Plan
Extended Service Plans

Provides an extended service plan for up to three additional years, protecting you from unforeseen repair costs.

plans for:
Service Express
ServiceExpress

Move to the front of the line with the ServiceExpress plan. If your notebook requires service, you can choose from two express service options – depot express and carry–in express.

plans for:
On–Site Repair
On–Site Repair

Toshiba's On–Site service program offers you the convenience of having a Toshiba–trained technician come right to your home or business location.

plans for:
SystemGuard + ServiceExpress
SystemGuard + ServiceExpress

SystemGuard protects against expensive repair bills caused by damage from handling, combined with ServiceExpress which moves you to the front of the line for repairs.

plans for:
SystemGuard + On-Site Repair
SystemGuard + On-Site Repair

SystemGuard with On-Site Repair further protects against expensive repair bills caused by damage from handling by sending a Toshiba-trained technician to your home or office to perform the repairs.

plans for: