Toshiba determines the shipping date of your order by the type of product and shipment location. This guide was designed to provide you with quick answers to some of the most common shipping & delivery questions.
Some products ship from Toshiba within 1 or 2 business days while others may take longer based on customization build time or stock availability. We will always keep you informed about the progress of your order, and we’ll always let you know when products ship from Toshiba.
All Customizable PCs irrespective of whether any changes to the configuration are made take longer to build and typically ship from Toshiba within 5-7 business days after payment information has been verified. Transit time for delivery of a Customizable PC usually takes 4-6 business days depending on shipping location. An Estimated Ship Date will be visible during the check-out process and once your order is placed Toshiba will keep you updated on your Estimated Ship Date. Expedited shipping is not available for Customizable PCs.
Prebuilt RapidShip PCs
In-stock Prebuilt PCs are designated as RapidShip and typically ship from Toshiba within 1-2 business days after payment information has been verified. For out-of-stock PCs, we will provide an estimated shipping date and will notify you of any expected delays.
Typical transit time for delivery of Prebuilt and RapidShip PCs is 3-5 business days depending on the ship-to location and shipping method selected. Transit time can be shortened by selecting a faster shipment class for in-stock products.
Accessories and Electronics
Accessories and Electronics typically ship from Toshiba within 1-2 business days after payment information has been verified. Typical transit time for delivery of Accessories and Electronics is 3-5 business days depending on the ship-to location and shipping method selected. Transit time can be shortened by selecting a faster shipment class for in-stock products. Orders with multiple products may have different estimated ship dates. Please note that delivery may be separate if Accessories or Electronics are also ordered with a PC. Please check order status for specific delivery dates.
In-stock Televisions typically ship from Toshiba within 1-2 business days after payment information has been verified. Typical transit time for delivery of Televisions is 4-6 business days depending on the ship-to location. Televisions equal to and larger than 46 inches are delivered via "hand delivery" service in which the shipper will deliver the television inside your home or office. The shipper will contact you to schedule hand delivery. Expedited shipping is not available for Televisions.
Orders with multiple products or an order also containing Customizable product(s) will see estimated ship dates corresponding with each product in the order. We will keep you informed as to when you may expect your delivery. You can check your order and delivery status with your tracking number, on your personal Order Status page.
This is a common order processing & shipping scenario for our products.
Order processing is when we check the information that you have provided in the payment and shipping screens. As Toshiba takes security very seriously, there are times it may be required we contact you to verify payment information details. Please note order delivery could be impacted if there is a delay in verifying payment information.
Build time (customization)
Customizable products, after credit verification (1-2 business days), take an average of 4-6 business days for build time irrespective of whether changes to the base model have been made Once your PC has been built, it typically takes 3-4 business days for delivery depending on location. You can track your order through your Order Status page, and you will also receive updates from Toshiba.
Out of Stock products
We estimate the availability of the product for you. If the product becomes unavailable, we will notify you via customer communication email, and may suggest comparable alternative product for you.