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holiday return policy:
Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the www.toshiba.com/us website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.
"The KiraBook is light in weight and very fast. It is a pleasure to start a computer without a long wait while it starts. The feel of the keyboard is particularly good. It gives very good tactile feedback and is a pleasure to use. The keyboards on my other computers are good, but don't have the feel of the KiraBook keyboard. The touch screen and the keyboard work together well and it is easy to use them together and to shift between touch-screen, pointer/mouse and keyboard."
A great performance UltrabookAugust 14, 2014
POSTED BY: Business user,
Phoenix, AZ For Model:KIRAbook™ 13-i7sm Ultrabook™ Overall rating:5.0 out of 5
"I use this ultra book for travel and running business applications (Office 365). Am impressed with the fast startup and very little heat generated during use. I compared the Kirabook to other similar models, some with higher resolution, and found the total package hard to beat. An added bonus is the dedicated 2 year service package, much like Applecare."
Cool laptopSeptember 04, 2014
POSTED BY: wdc,
Washington,DC For Model:KIRAbook™ 13-i7sm Ultrabook™ Overall rating:5.0 out of 5
"Lightweight, fast, great resolution, wish it was Windows 7 though"
Premium ultrabook delivers on every expectationJune 18, 2013
POSTED BY: Proud owner,
VA For Model:KIRAbook™ 13 i5 Ultrabook™ Overall rating:5.0 out of 5
"Shipping and packaging
The KIRAbook was delivered as promised with no delays whatsoever. The packaging was fantastic, with several layers of protection for the laptop and a very classy feel.
The 2560 by 1440 IPS display is amazing, and is readable (for the dedicated) even at 100% DPI scaling (allows for two full-size webpages side-by-side). The viewing angles are wide, the contrast is high, the colours are bright. There are other IPS panels which are better (and lower resolution), but the KIRAbook display is still excellent.
Travel is minimal with a spongy feel rather than the distinct tactile sensation of a scissor switch or mechanical switch. Keyboard layout is sane and easy to use, with an Fn modifier key to allow convenient access to many useful features and quick toggles. Fn lock is also available.
Not very good, like most touchpads. The problem is heightened by the extremely high resolution. However, there are extensive customization options available to adjust the touchpad response, and eventually a better configuration may be found.
Excellent build quality, premium feel, classic look. Extremely light and good at presenting the illusion of thinness (with rubber feet on the bottom, it is not truthfully that thin). Difficult to believe that so much power and so many pixels fit into such a svelte package.
On 'eco' mode (under a Toshiba-provided power management utility), power consumption is aggressively low. On an almost 36-hour journey from the US to Japan, the KIRAbook did not need to be charged until the day after the journey (note that the laptop was used mainly during layovers and not during flights) - and it was not even fully charged at the beginning of the journey.
The selection of ports is perfect. 3 USB, 1 video, 1 audio, 1 storage. What else do you need?
The amount of pre-installed software was not excessive. The only resource-intensive one was Norton antivirus (including 2-year subscription). The antivirus also affects the subjective experience of the speed and performance of the system (as it does for all systems). The plethora of included Toshiba utilities are great for those who like to tweak, and unobtrusive for those who don't.
Ultrabooks are too often consumer-grade and Mac imitations. The KIRAbook steps beyond by combining aesthetics with enterprise-grade features (such as status indicators, battery management, excellent build quality, extended warranty, etc) and first class service."
Ultra Bang In An UltraBookJuly 12, 2013
POSTED BY: Ted,
Richmond, Va For Model:KIRAbook™ 13 i5 Ultrabook™ Overall rating:5.0 out of 5
"I have used Toshiba Laptop computers for several years and have had consistently positive user results. I travel extensively and want a smaller, lighter laptop with good battery life and great screen quality. Recently, I purchased the Kirabook 13-i5 and have been blown away by the overall quality. The weight is amazingly light, like not carrying a computer at all. The Kirabook is very fast, has excellent visual screen quality, and I have gotten OVER 6.5 hours of battery life on airplane flights when performing word processing tasks and creating business graphics for reports - with excellent screen brightness. I have stopped carrying my IPAD 2 because the Kirabook has made it surperfluous."
KiraAugust 23, 2013
POSTED BY: Twinkle Toes
For Model:KIRAbook™ 13 i5 Ultrabook™ Overall rating:5.0 out of 5
"Kira is fast becoming my best friend. Great, fast."
Awesome!!August 21, 2013
POSTED BY: Princess,
Florida For Model:KIRAbook™ 13 i5 Ultrabook™ Overall rating:5.0 out of 5
"Super lightweight, fast and friendly!"
Better than the macbook proJuly 04, 2013
POSTED BY: Diamond,
New York, NY For Model:KIRAbook™ 13 i5 Ultrabook™ Overall rating:5.0 out of 5
"Well some people may say the price is a little to much but when you actually get hand on you will understand why its that price. When I first opened the package i was shocked at how thin it was, the screen is about same as apples retina display. The only downside for me was no ethernet port but not a big deal"
Just what I hoped forNovember 28, 2014
POSTED BY: Missy,
Raleigh, NC For Model:KIRAbook™ 13-i7sm Ultrabook™ Overall rating:5.0 out of 5
"I needed something that would work for my hectic and on the run schedule. It has a hefty tag but it also has all of the bells and whistles that I wanted and needed.
My required list: Weight and the lack thereof. Lit keyboard that doesn't blind me from an angle. Keys that allow me to flow from one to another with ease. Touchscreen is a must have with Windows 8. My patience and time are both limited so I am pleasantly surprised with the KIRA and how it powers up and operates with speed and ease.
I would purchase another one without hesitating. Thank you Toshiba!"
A Wonderful Machine.August 14, 2014
POSTED BY: BenSi,
Fort Lauderdale FL For Model:KIRAbook™ 13 i5Sm-Touch Ultrabook™ Overall rating:5.0 out of 5
"I am an average computer user, I don’t push the limits with games or programs I just get my day to day done. I am in sales and I travel for a living and my computer comes with me. I buy a new computer every few years, my last one was a Toshiba Portege that I was very pleased with, however the power supply died after three years so based on previous ownership of a Toshiba product and wanting a new computer that would last me a few more years I chose the kirabook. I got it and I love it. Small and light notebook with good power and great sound and very quick boot ups. Even the power brick is small, not like the huge ones I am use to. I have charged it a couple of times now and the battery seems to last longer than six hours. The Kira looks stylish and the details such as backlit keyboard really make a difference, the biggest plus was the tech support that comes with it,
To start I had never used windows 8, our work computers are older models of windows and I really had not put a lot of thought into it. I did watch a few of videos about getting started with windows 8.1 before it arrived and that got me familiar enough to not feel lost when I turned it on. I quickly started getting use to my new OS, I did get stuck here and there but I was able to figure it out and of course I am still a novice with it.
I was installing a program off the web and I screwed up, I managed to down load some adware and malicious junk. I fell for every trick the writer had to offer, I turned things off thinking they were legit messages. First day with a new toy and I and I broke my browser. I know better than that so I just felt stupid about it. Well I managed to clear out some of it myself but I couldn’t get the nasty ones off. So my Kira comes with a 2 year tech support, I did not expect their assistance in this matter but I was looking for their advice. To my surprise they helped me clear it off, in fact since they did everything on remote, they fixed it, I really did not have to do anything. The rep was wonderful, he let me speak, explain the problems and patiently heard me out. Then without being rude or condescending took care of the problem explaining everything to me on the way. He was top notch, he made a nervous experience into a comfortable situation.
I am very glad I bought this impressive machine and Toshiba has once again earned my business."
"I've had this laptop for about a month now.
It is a strong laptop with a great screen.
I use it for work and pleasure, running office, R, QGIS and GIMP, reading, watching videos and listening to music online and it's performing very well.
It is very light and has a good battery, so I can take it with me everywhere without worrying about weight or running out of power.
One worry I do have is that its fan starts working really hard even when it doesn't perform very demanding tasks and I hope it doesn't turn into an overheating problem later on.
Other than that - excellent choice."
Great laptopFebruary 14, 2014
POSTED BY: Atlanta blue,
Atlanta, GA For Model:KIRAbook™ 13 i7m-Touch Ultrabook™ Overall rating:4.0 out of 5
"I am really enjoying the Kira although I experienced several issue created by Window 8.1. Kira technical support was fantastic and we were able to get everything resolved."
Excellent!September 07, 2013
POSTED BY: Coolwater,
Miami, fl For Model:KIRAbook™ 13 i5 Ultrabook™ Overall rating:4.0 out of 5
"Excellent product, hope Toshiba makes one like this with a 15".Screen
The only issue I see is the battery, having to ship it to an expert to change battery. Other than that . Great."
"On my 9th consecutive Toshiba laptop, wanted to go for the high end available and spent accordingly. Its an OK laptop, just not a good value for money. Competition has cheaper stuff with same specs and possibly better features. After using this laptop for some time, i feel like i dont want to get rid of my Portege!"
"This ultrabook is awesome for everything, including games with the needs of minecraft. Very light and thin, lovely sound, super portable, decent battery, good looking design, brilliant display and great keyboard. Definitely best ultrabook Toshiba has ever made."
Light and portableSeptember 18, 2014
POSTED BY: Mary,
Seattle For Model:KIRAbook™ 13 i5Sm-Touch Ultrabook™ Overall rating:4.0 out of 5
"The KIRA is great. Fast, efficient and very light. The only real negative is the laptop cover. when using touch screen it tends to bend making it feel flimsy. Not so good for the handwriting recognition program."
good machineJuly 31, 2014
POSTED BY: oran,
israel For Model:KIRAbook™ 13 i5Sm-Touch Ultrabook™ Overall rating:4.0 out of 5
"the kirabook is nicely designed.
screen has good colores and sens.
bat life is ok, not more, and the keyboard has the
letters in the midle of each key thus limiting the
option for using another language.
overall it't a good and powerfull laptop"
Depends on how you use it...September 14, 2014
POSTED BY: scrundle,
Denver, CO For Model:KIRAbook™ 13-i7sm Ultrabook™ Overall rating:4.0 out of 5
"The Kira is lightning fast and beautiful, and if you really like Windows 8, you'll probably love it. However, used as a half-time desktop replacement, it is crash-prone and has trouble adjusting consistently to resolution changes when connected to an external monitor. Considering I've installed next to nothing on it, my inclination is to blame Windows only a little more than Toshiba. I think the device could be better tested under these conditions."
NOT the "best laptop ever!"November 06, 2014
POSTED BY: Sashenka
For Model:KIRAbook™ 13 i5Sm-Touch Ultrabook™ Overall rating:3.0 out of 5
"It's not a bad laptop. It's just not the best. I have had to reboot it too many times in order for it to connect to the internet. Even with my 7-year-old Mac #which is what I'm used to working with# I didn't have as much trouble.
Otherwise, it's useful."
Mixed feelingsJuly 01, 2013
POSTED BY: kira,
Los Altos For Model:KIRAbook™ 13 i7m-Touch Ultrabook™ Overall rating:3.0 out of 5
"excellent quality. Excellent keyboard and touchpad. High res display, but not image quality is inferior to cheaper Acer S7. Playing streaming movies from Netflix like services, I see poor image quality on darker scenes. Getting the touchpad driver settings to work properly is a challenge. Don't like Toshiba bloatware. Windows 8.1 broke touchpad functionality very badly."
Too Small To Be UsefulJune 17, 2013
POSTED BY: Jay,
Los Angeles, California For Model:KIRAbook™ 13 i5 Ultrabook™ Overall rating:2.0 out of 5
"I have had Toshiba laptops in the past and found them to be more than adequate. I purchased the Kira because I wanted a lighter weight machine to take with me when I travel. The text size is very small when set to the recommended resolution. When coupled with the lack of a trackball or pointing device such as is found on Lenovo machines, the machine is pretty much unusable for any practical purpose."