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holiday return policy:
Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the www.toshiba.com/us website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.
This seems to be a pretty good laptop but there are a few issues that are undesirable. One thing I don't like is that you have to hold the function key at the bottom to use the function keys at the top. Also, the slide bar on the side of the mouse stops working from time to time. If I restart the computer it starts working again but I haven't figured out what makes it stop working. There is a sideways scroll bar on the bottom of the mouse and it's easy to zoom out without meaning to. My husband has complained that it sometimes seems to have a mind of it's own. Overall, it's a good running laptop. I had heard bad things about Windows 8 so I was specifically looking for one with Windows 7, which this has. I did some research and went with the Intel Core i3. Our old laptop has an AMD processor and we were going to get another one but couldn't find AMD and Windows 7 in the same computer. After researching intel the Core i3 seemed like a good choice. So far, we are happy with it. I also like that this laptop has a number keypad. Overall, it's a good laptop at a fair price.
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How long have you been using this product?
One month to a year