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holiday return policy:

Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the www.toshiba.com/us website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.

Contact Toshiba

Technical Support & Service

Get technical support and service, troubleshoot download drivers or arrange to have your Toshiba product repaired.

support.toshiba.com

Toshiba Branded Computers and Tablets

800-457-7777

Toshiba Branded Televisions

800-631-3811

Other Toshiba Branded Electronics and Accessories

888-592-0944

Non-Toshiba Branded Products

Please contact the product manufacturer. For a list of manufactures and contact information, Click Here

Products Purchased Directly From Toshiba

Sales

Home and Home Office

sales@toshibadirect.com 800-316-0920

Reseller

reseller.sales@toshibadirect.com 800-405-0541

Business

business.sales@toshibadirect.com 888-900-9487

Public Sector and Education

publicsector.sales@toshibadirect.com 888-625-3276

Enterprise Business

EnterpriseBusiness@tais.toshiba.com 800-913-3091

For help with orders placed with Toshiba, check order status, delivery information, returns or other order-related information.

Order Status Frequently Asked Questions

Toshiba Credit Card Account Services

myonlineaccount.net 800-252-2551

Television and DVD/Blu-ray® Player Remote Controls

encompassparts.com 800-638-3328

Tax Exemptions:

Need to Submit a Tax Exempt Certificate? tax.exempt@toshibadirect.com

General Information

Corporate Office:

Toshiba America Information Systems, Inc.
Digital Products Division
9740 Irvine Boulevard
Irvine, CA 92618-1697
949-583-3000

Media Relations:

Access Communications access@tais.toshiba.com 949-461-4510