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holiday return policy:

Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the www.toshiba.com/us website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.

corporate social responsibility making a world of difference

Corporate Social Responsibility (CSR) has not just transformed business. It has redefined the word "profit" to embrace the long-term livelihood of people, and the health of our planet too.


No one understands the importance of CSR better than Toshiba, with a far-reaching approach enshrined in these four key areas.

  • Philosophy & Commitment

    Philosophy & Commitment

    A sense of obligation to society, the environment and our collective future comes from the highest ranks of Toshiba management. Respecting human rights. Acting with integrity, transparency and accountability. Planning product lifecycles to ease environmental harm. Joining the U.N. Global Compact. At Toshiba, we know that in today's complex global mix, corporate success, personal prosperity, and a greener planet reside along the very same path.

    More about philosophy and commitment »
  • Community

    Community

    Whether defined as a neighborhood, town, nation or our increasingly unified global village, community is what gives corporate social responsibility its middle name. That's why Toshiba believes in supporting the many locales in which we operate, and why we've committed substantial resources to disasters like the Haiti earthquake, the stateside ExploraVision program and benefits for local non-profit groups.

    More about community »
  • Sustainability

    Sustainability

    At Toshiba, sustainability means more than just recycling. It involves pursuing policies, programs and practices that are not only effective today, but help the planet well into the future-like our Environmental Vision 2050, or our Factor T environmental impact indicator. And it means taking a 360° approach in all that we do, from product design and lifecyle planning, to manufacturing, packaging, logistics and even local facilities management.

    More about sustainability »
  • Reuse & Recycling

    Reuse & Recycling

    As waves of new technology continue impacting our lives, finding a conscientious way to retire the old while bringing in the new is key to keep from fouling our land and oceans with harmful substances. Toshiba's take-back and sell-back programs make it easy for consumers, businesses and institutions to do that responsibly, and often profitably.

    More about recycling »