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holiday return policy:

Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.

corporate social responsibility making a world of difference

Toshiba Philosophy & Commitment

philosophy and commitment

acting with hearts, minds and resolve

Toshiba is a $60 billion global company employing nearly 200,000 in 30 countries around the globe. Yet with our unwavering commitment to corporate social responsibility (CSR), we think and act much like a local business—caring for the people, the land and future of the communities where we operate.

Toshiba Group Management Philosophy Framework

Social responsibility is a key underpinning of our management philosophy, advancing decisions that benefit the environment and promote the welfare of our customers, employees and citizens of the world.

Toshiba Group Management Philosophy Framework
  • U.N. Global Compact

    In 2004, Toshiba was one of the first companies to join this groundbreaking international agreement, which encourages businesses to adopt sustainable and socially responsible policies on human rights, labor, the environment and anti-corruption.
    Learn more about the U.N. Global Compact »

    U.N. Global Compact
  • Standards of Conduct

    In every corner of the planet, Toshiba Group companies do business with the highest standards of ethical business conduct—to protect the environment, contribute to the local community, and respect international human rights.

    Accordingly, we maintain formal Standards of Conduct (SOC) covering all facets of our international business enterprise, notably:

    • Customer Service
    • Marketing and Sales
    • Procurement
    • Export Control
    • Competition Law
    • Government Transactions
    • Intellectual Property Rights
    • Accounting
    • Community Relations
  • Environmental
    Vision 2050

    Toshiba Group’s passion for safeguarding the Earth is inherent in our Environmental Vision 2050. Based on the Kyoto Protocol, this program promises to improve our eco-efficiency by a factor of ten over the year 2000 through strict monitoring of our energy usage, manufacturing process improvement and eco-conscious product development.
    Learn more about our vision »

    Environmental Vision 2050
  • CSR Annual Reporting

    To ensure we maintain full transparency and accountability in our CSR efforts, Toshiba Group has been compiling a comprehensive Corporate Social Responsibility Report since 1998.
    Read our current CSR Report »

    CSR Annual Reporting