holiday return policy:
Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the www.toshiba.com/us website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.
corporate social responsibility making a world of difference
eyeing the big picture
Focusing on more than just recycling, Toshiba has carefully constructed a roadmap centered on sustainability to ensure its products, people and policies unite to minimize impact on the environmenttoday, tomorrow and well into the future.
Environmental Vision 2050
Toshiba Groups drive toward sustainability is enshrined in our Environmental Vision 2050. Based on the Kyoto Protocol, this program promises to improve our eco-efficiency by a factor of ten over the year 2000 through strict monitoring of our energy usage, manufacturing process improvements and eco-conscious product development.
Learn more about EV2050 »
Factor T is Toshiba Groups way of taking sustainability beyond the thinking stage and into the realm of science, creating a mathematical formula that balances the increase in consumer value of our products against their true ecological impact.
Learn more about Factor T »
Product Lifecycle Management
Part of our commitment to the long-term health of our planet is a keen awareness of the impact of our products on the environment. This is why we carefully plan their entire lifecyclefrom how we design, package and ship, to considering how our electronic and other recyclable products are ultimately retired. Of course, environmental standards are a part of this, so in addition to being RoHS (restriction on hazardous substances) and WEEE (waste from electrical and electronic equipment) compatible. All of our laptops are EPEAT Gold and Energy Star qualified.
With stringent procurement guidelines launched in 2000, Toshiba strives to hold its suppliers to the same high standards it follows. Each supplier must pass a stringent, 22-point environmental performance survey, and then Toshiba favors those suppliers with the highest score. This not only results in greener products, but encourages other companies to improve their practices too.
About the standards, eco-labels and groups we support
EPEAT (Electronic Product Environmental Assessment Tool)
A widely respected methodology stating the environmental goodness of products using over 50 criteria. All Toshiba PCs have earned EPEAT® Gold status, with our mini notebooks and other models garnering the highest score.
Learn more about EPEAT »
This joint effort of the U.S. Environmental Protection Agency and Department of Energy helps Toshiba and you protect the environment by certifying energy-efficient products and practices. All our laptops are Energy Star® qualified.
Learn more about Energy Star »
Carbon Disclosure Project (CDP)
Including over 2,000 organizations in some 60 countries, the CDP encourages full disclosure of greenhouse gas emissions and corporate climate change strategies to set reduction target
Learn more about the Carbon Disclosure Project (CDP) »