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holiday return policy:

Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.

Toshiba History of Innovation — This is what makes us the authority.

What’s it take to be called ‘the expert?’ Ceaseless innovation for one.

At Toshiba, it started by debuting the first mass market laptop in 1985, and continued with a constant stream of cutting-edge products ever since. Next, you attract the best and the brightest brains in the industry. Then you add a laser-like devotion to your craft. Put it all together and you can rest assured—when you turn to Toshiba you’re not just getting first-to-market expertise, but a whole new sense of what you can achieve.

We bring over 135 years of innovation

We’re expanding the limits of mobile computing by announcing new technological advancements time and time again. But our passion for innovation is hardly new. In fact, it dates back centuries, starting with two of the most brilliant minds in Japanese history—Hisashige Tanaka, well known for a series of inventions in his youth, and Ichisuke Fujioka, called the Thomas Edison of his country.

Hisashige Tanaka and Ichisuke Fujioka

These legendary figures launched groundbreaking businesses that would thrive for decades and later merge to become Toshiba. And they both brought innovations to Japan that would ultimately benefit the rest of the world, like X-ray tubes or radio transmission tubes in 1919. In the 30’s they introduced the first electric washing machines and refrigerators in Japan, later the world’s first color video phone, color TV with black stripe-type cathode-ray tubes, plus a lot more.

And today at Toshiba we’re still fueled by the questing spirit that inspired these amazing men.

We’re always ahead of the curve

Why pack our products with innovations before the world asks? Because that’s what experts do. For example, we built a Diversity Antenna into laptop LCD bezels for the best possible wireless and broadband reception. We always bring in the newest Intel® and AMD® processor technologies to help you do more, do more at once, and stay in touch wherever you go. But that’s not all.

We also added TV tuners to make our multimedia PCs even more amazing. We redesigned our Satellite® laptops with a gorgeous high-gloss surface to stand out in a crowd. And we were very proud to unveil our REGZA® line of premium-quality televisions.

All this for one simple reason: because in today’s fast-paced world, tomorrow comes all too soon.

We spend billions to help millions

You know the adage about reaping what you sow? So— While others spend millions in advertising, we plow more of our profits back where it really counts—into constant research, painstaking design, plus endless testing and re-testing. In fact, we typically spend billions of dollars annually on R & D. Why? To keep pushing the limits of what laptops, TVs and DVD players can do. To redefine the boundaries of mobile computing. And to make life better for you.

We rank high on the list of Firsts

When you spend as much on R & D as Toshiba, you’re bound to set all kinds of records. And so we have. Not to brag, but since our bright beginnings over 135 years ago we’ve brought out innovative new technologies year after year.

Toshiba T1000

Along with the world’s first mass market laptop computer, we also debuted the first color TV with black stripe-type cathode-ray tubes back in 1972. Later came the first wireless laptop to let you expand your computing beyond four walls with email and the Internet, followed by the world’s thinnest widescreen 12.1” laptop with a built-in optical drive to help you travel lighter. We’ve unwrapped many other originals, too—like the first DVD drive and color monitor in a laptop, plus the first 4-in-1 audio video laptop, just to name a few.

What’s more, we’ve also kept the U.S. Patent Office working overtime by obtaining more than 27,000 patents in the last 30 years. As you can see, we like staying busy.