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holiday return policy:

Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.

Toshiba Laptop Service Plans

Upgrade Your Existing Service Plan

Enter your Part Number and Serial Number (on the sticker on the bottom of your Toshiba laptop) below to view the extended service plans available for your model:

Need Help?

* Service Plan activation may require product Proof of Purchase.

Types of Service Plans (programs and pricing subject to purchase date validation)

Extended Plans
SystemGuard Accidental Damage Service


Toshiba offers several options for expanding the service plan on your laptop, ranging from extending the length of your standard warranty to on-site repair, depending on your budget and needs. Click on the tabs above to learn more about Toshiba’s extended service plans.

  • On-Site Repair Necessary hardware repairs done at your home or business.

If you would like to browse upgrades available for your particular laptop, enter the Part Number and Serial Number into the boxes at the top of this page. If you would like personal help with the service plan options, call us at 800-316-0920.