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holiday return policy:

Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.


New Solution Helps IT Professionals Manage Powerful, Reliable and Secure Business-class Laptops from a Single Console

IRVINE, Calif. – Dec. 4, 2013 –Toshiba’s Digital Products Division (DPD), a division of Toshiba America Information Systems, Inc., today announced Toshiba Smart Client Manager (TSCM) 2.0. Developed with IBM® Endpoint Manager™, TSCM 2.0 enables IT professionals to protect user data from HDD failure, cut down on energy consumption, reduce business risk and complexity, and control access from a single console with enhanced security. Scalable to 250,000 endpoints per server with the new Mobile Device Manager (MDM) plug-in, TSCM 2.0 is a unified management platform that helps IT administrators manage business pressures and end-point complexity.

“Today’s mobile workforce demands that IT professionals are more agile and resourceful than ever,” said Patrick Mani, Vice President of Sales, Toshiba America Information Systems, Inc., Digital Products Division. “Toshiba Smart Client Manager 2.0 delivers smart, secure and reliable enterprise-level technology to help system administrators ensure that business stays on the leading edge while reducing the risk and complexity associated with managing laptops over a deployment.”

Preventative Maintenance with HDD Health Status
TSCM 2.0 offers a new HDD Health Status feature that protects user data from HDD failure and minimizes down time. The tool checks the HDD and reports any detected failure risk to the TSCM server, allowing IT managers to identify a PC at risk of HDD failure and ensure that the user’s data is backed up.

Scalability to Extend Support to Multiple Devices
The Toshiba MDM plug-in for TSCM 2.0 works across multiple vendors and operating systems to allow organizations to manage mobile devices. By creating user profile permissions and deploying security measures, IT administrators are able to manage the complexity of multiple end-points and business apps can be contained on a user’s own device.

Power Management Cuts Energy Consumption
With TSCM 2.0, PC power management settings can be distributed and optimized down to each endpoint device, including settings for peak electricity pricing hours of consumption. Each laptop’s BIOS measures and reports on power consumption, providing greater detail and control. TSCM 2.0 provides the ability to monitor consumption and adjust accordingly, resulting in better energy efficiency gains and, in many cases, qualifies for local electric utility rebates.

Patch Management Reduces Risk and Complexity
The patch management feature of TSCM 2.0 provides a streamlined solution for patch compliance that reduces business risks and complexity. From a single management console, a system administrator can easily provide up-to-date patch visibility, control and verify the deployment of patches within hours of release, as well as resolve problems from previously applied patches either globally or selectively down to individual endpoint devices.

Security Provides Centralized Control
TSCM 2.0’s new security management solution combined with unique Toshiba system capabilities enable system administrators to control access by preventing a PC from starting up, any user logging on and the PC being unlocked unless the PC is authenticated by the management server. Enhanced security features also allow Administrators to restrict access to a number of external and network devices, including printers, removable drives and network drives.

Toshiba Smart Client Manager 2.0 is now available.

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About Toshiba America Information Systems, Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of three business units: Digital Products Division, Imaging Systems Division, and Telecommunication Systems Division. Together, these divisions provide digital products, services and solutions, including industry-leading laptops, tablets, HDTVs, Blu-ray Disc™ and media streaming products; physical and cloud storage solutions; virtual desktop infrastructure; imaging products for the security, medical and manufacturing markets; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation. For more information on TAIS visit

About Toshiba Corporation
Toshiba is a world-leading diversified manufacturer, solutions provider and marketer of advanced electronic and electrical products and systems. Toshiba Group brings innovation and imagination to a wide range of businesses: digital products, including LCD TVs, notebook PCs, retail solutions and MFPs; electronic devices, including semiconductors, storage products and materials; industrial and social infrastructure systems, including power generation systems, smart community solutions, medical systems and escalators & elevators; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 590 consolidated companies, with 206,000 employees worldwide and annual sales surpassing 5.8 trillion yen (US$61 billion). Visit Toshiba's web site at

© 2013 Toshiba America Information Systems, Inc. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including without limitation product prices, specifications, availability, content of services, and contact information is subject to change without notice. All rights reserved.

Kaylin Slakey
Access Communications