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holiday return policy:

Purchases made through Toshiba Direct from November 28, 2014 through December 24, 2014 are eligible for return or exchange through January 15, 2015. Products, including laptops, netbooks, tablets, desktops, TV lamps, and accessories (batteries, remotes, Power adapters, etc), except those products specifically named as 'final sale' on the www.toshiba.com/us website, are eligible for refund or replacement. TAIS will not issue an RMA for a visual product to be returned for credit. All products eligible for return require a Return Material Authorization (RMA) number, which may be requested by calling 1-800-618-4444. To be considered for the holiday return period, an RMA request must be made no later than January 15, 2015 and all products qualified for return must be returned to TAIS within ten (10) days of customer receipt of the RMA number. The maximum TAIS will refund for items purchased through TAIS is the original purchase price of the product, less restocking fee, plus any related taxes. Original shipping and handling charges or similar fees and return shipping charges are not refundable. Returns made without an RMA number will be refused or returned to the Customer. All products with valid RMA authorization must be returned in original packaging and be in the same condition as Customer received them. Customer is responsible for shipping charges and risk of loss on all return shipments. Customer must use a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring the return shipment. Upon receipt of the returned product(s), TAIS will inspect the product to determine if the product has been opened, used, and whether it contains all parts included with the original shipment, and to confirm there was no modification, abuse or misuse of the product, or user negligence. TAIS may reject the return or deduct costs associated with: open packaging, missing parts, non original packaging, modification, abuse, misuse of the product or user negligence. While TAIS may issue an RMA for individual software packages represented by Customer as unopened, upon receipt and inspection any open packages will not be accepted for return/credit and will be returned to Customer.
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  Windows 8.1 Windows 8.1 Pro
Great apps built-in such as Mail, Calendar, Messaging, Photos, and SkyDrive, with many more available at Windows Store. Included Included
Includes Internet Explorer 11 for fast, intuitive, touch-friendly browsing. Included Included
Keeps you up-to-date and more secure with Windows Defender, Windows Firewall, and Windows Update. Included Included
Works with new and existing Windows desktop software, including the full Microsoft Office experience (Outlook, SharePoint Designer and more).* Included Included
Comes with Windows Media Player. Included Included
Provides enhanced data protection using BitLocker technology to help keep your information secure.**   Included
Enables you to connect to your PC when you’re on the go with Remote Desktop Connection.   Included
Connects to your corporate or school network with Domain Join.   Included
  • * Refers to programs built for mouse and keyboard that run in the classic Windows desktop environment.
  • ** Data is protected on Windows RT PCs using Device Encryption, which is based on BitLocker technology. Data is protected on Windows 8 PCs and removable drives using BitLocker and BitLocker to Go.