What motor sizes qualify for the Low Voltage Motor Advanced Exchange Program?
Motors 250 frame and below are eligible for the Low Voltage Advanced Exchange Program.
FAQs
Can I check if a warranty replacement motor is in stock?
Yes. Please contact TIC-Service@toshiba.com for current availability and assistance with warranty replacement requests.
Why is preventive maintenance important for adjustable speed drives (ASDs)?
ASDs are among the most expensive and critical pieces of electrical equipment in any facility. Regular PM helps prevent nuisance trips, overheating, loose connections, and signal disruptions—ultimately extending the life of the equipment, providing reliable performance.
I bought a medium voltage ASD from the secondary market, and now its factory warranty has expired. Can I still get warranty coverage?
Yes. Our TOSHcare Protection Plan offers similar coverage as the original factory warranty, and you can purchase it even if your equipment is out of warranty. The plan includes full factory maintenance and gives you peace of mind knowing your ASD is protected against defects. It’s a smart way to extend reliable, manufacturer-grade support beyond the original warranty period.
What is the TOSHcare Protection Plan (TPP) and what does it cover?
The TOSHcare Protection Plan (TPP) offers customers the option to purchase extended protection for equipment and parts that are no longer under warranty. This plan provides coverage against defects in materials and workmanship and is valid for a one-year term, unless otherwise specified. It’s an ideal way to renew confidence in the reliability of your existing Toshiba equipment.
My ASD is used in a synchronous transfer application, and its PLC may be obsolete. Which program should I choose?
Our Custom Modification Program is the ideal solution. First, our TIC engineers assess your original project drawings and PLC logic to fully understand your application. They then update the program to work with a new Toshiba PLC. Finally, our field team installs the upgraded PLC and carries out comprehensive testing of the entire ASD–motor–load system to verify seamless, reliable synchronous transfer operation. This all-in-one service delivers a modernized, factory-supported control system with zero oversight gaps.
My G3+ ASD is still operational, but some components are now obsolete. Do I need to replace the entire drive?
Not at all. Toshiba offers a field upgrade that retrofits your G3+ ASD to the modern HX7+ platform. This service replaces outdated components while preserving the rest of your system, extending its useful life without the cost of a new drive.
The upgrade includes comprehensive testing of both the drive and the ASD-motor system under normal load, along with a 6-month Protection Plan for qualifying units to ensure continued reliability.
I have both MVi and MV2 medium voltage ASDs at my facility. Can I standardize them to reduce spare parts inventory?
Yes — Toshiba offers a cost-effective field upgrade that converts T300MVi ASDs to the T300MV2 platform. This upgrade enables you to standardize all your ASDs on a single control platform, simplifying maintenance and allowing you to use one common set of spare parts across your site.
Additionally, you may be eligible for credit on unused T300MVi spare parts when purchasing MV2 spares, further reducing your transition costs.
I have a medium voltage power module that has been unused and unpowered in my warehouse for over seven years. Can it be tested and reconditioned?
Yes. Our TOSHcare Power Module Reconditioning Program refreshes your module by replacing the fiber-optic cables and the electrolytic-capacitor boards. We perform rigorous testing to ensure optimal performance and reliability. After reconditioning, your power module comes with a 1-year Protection Plan covering all internal components, just like the factory warranty for a new module. You also have the option to upgrade to a 2-year Protection Plan for an additional fee.
Are all power modules eligible for reconditioning?
The program is available for most functional (powered or unpowered) power modules. Modules that are damaged or in need of repair are not eligible for reconditioning but may qualify for a repair service. Toshiba can help assess which service is right for your unit.