Support Contacts

The voice of the customer plays an essential role in Toshiba International Corporation's commitment to service excellence. Please refer to the accompanying directory and feedback form to make your voice heard. TIC is devoted to ensuring customer satisfaction and expediting requests.

For general inquiries, please call us toll free at 1-800-231-1412

Industrial Products Customer Service Applications &
Product Support
Field Service
Low Voltage Adjustable Speed Drives Tel: (855) 803-7091
Fax: (713) 896-5242

TIC-MDCustomerService@toshiba.com
Tel: (855) 803-7089
Fax: (713) 896-5242

TIC-ASD@toshiba.com

Bus Line: 1-855-803-7092

Rapid Response
TIC-ASD-RA@toshiba.com

Repair Authorization
TIC-ASD-RA@toshiba.com

On Site Service Request
TIC-ASD-SVC@toshiba.com

Service Training
TIC-ASD-Training@toshiba.com

Motor Warranty
TIC-motorwarranty@toshiba.com

Custom Adjustable Speed Drives Tel: (855) 803-7090

TIC-CASD_PO@toshiba.com
Tel: (855) 803-7090

TIC-CASD@toshiba.com

TIC-CASD_quotes@toshiba.com

CASD Tracesave Analysis
TIC-CASD-Tracesavesupport@toshiba.com
Low Voltage Motors

Tel: (855)-803-7091
Fax: (713) 896-5242

TIC-MDCustomerService@toshiba.com

Tel: (855) 803-7091
TIC-LVM@toshiba.com
Medium Voltage Motors Tel: (855) 803-7091
TIC-MVM@toshiba.com
Power Apparatus & Components Tel: 800-231-1412 x2993
TIC-Controls@toshiba.com
Process Control Tel: (713) 466-0277 x26755
TIC-Instrument@toshiba.com
Instrumentation Tel: (800) 231-1412 x26723
TIC-Instrument@toshiba.com
PLC Tel: (800)-231-1412 x26724
TIC-PLC@toshiba.com
Transportation Systems Tel: 1-800-231-1412
Fax: (713) 896-5269
TIC-transportation@TOSHIBA.COM
Broadcasting Equipment Rob Belle-Isle
Director
Marketing and Engineering for New Media
Tel: (802) 373-3713

Rob.Belle-Isle@toshiba.com
Security & Automation Barbara Myatt
Tel: (972) 342-8689
TIC-Sorter.Sales@toshiba.com
Online Ordering Support Online Ordering is for DISTRIBUTORS ONLY
OLO Customer Support
Transmission & Distribution

Transmission & Distribution

Tel: 1-800-231-1412
Fax: (713) 896-5256
TIC-TD@toshiba.com
Power Electronics
Uninterruptible Power Systems

Main Tel: 855-803-7087
Option 1: Order Processing & Customer Service
TIC-UPS-RST-CSR@toshiba.com

Option 2: Application and Sales Support
TIC-UPS-AppEngr@toshiba.com

Option 3: Field Service, Repair and Maintenance Service Tel: 877-867-8773 (24/7)
TIC-upsservice@toshiba.com

SCiB Rechargeable Battery

Tel: (252) 702-3018
Darel.Reed@toshiba.com

LED Lighting

LED Lighting

Tel: 1-855-829-5959
TIC-LEDlighting@toshiba.com