Support Contacts

The voice of the customer plays an essential role in Toshiba International Corporation's commitment to service excellence. Please refer to the accompanying directory and feedback form to make your voice heard. TIC is devoted to ensuring customer satisfaction and expediting requests.

For general inquiries, please call us toll free at 1-800-231-1412

Industrial Products Customer Service Applications &
Product Support
Field Service
Low Voltage Adjustable Speed Drives Tel: (855) 803-7088 (new)
Fax: (713) 937-9349

Tel: (855) 803-7089 (new)
Fax: (713) 896-5242
ASD LV (Quotes) Send to
ASDMARKETING@TIC.TOSHIBA.COM

Bus Line: 1-855-803-7092
Fax: 713-896-5224

Rapid Response
asd-rr@tic.toshiba.com

Repair Authorization
asd-ra@tic.toshiba.com

On Site Service Request
asd-svc@tic.toshiba.com

Service Training
asd-training@tic.toshiba.com

Motor Warranty
motorwarranty@tic.toshiba.com

Bus Line: 1-855-803-7090

Tel: (855) 803-7091 (new) Option 3: Medium Voltage Motors mvmotors@tic.toshiba.com

CASD Adjustable Speed Drive
CASD_TechSupport@tic.toshiba.com

CASD Adjustable Speed Drive Tracesave
CASD_TracesaveSupport@tic.toshiba.com

Custom Adjustable Speed Drives Tel: (855) 803-7090 (new)
CASD_PO@TIC.TOSHIBA.COM
Tel: (855) 803-7090 (new)
CASD_QUOTES@TIC.TOSHIBA.COM
Low Voltage Motors

Tel: (855)-803-7091 (new)
Fax: (713) 849-4204 (LV)
Fax: (713) 896-5220 (MV)

Distributors:
dist1@tic.toshiba.com

Oil & Gas Industry:
o&g1@tic.toshiba.com
OEM:
oem1@tic.toshiba.com

Tel: (855) 803-7090 (new) MVM_PO@TIC.TOSHIBA.COM

Tel: (855) 803-7091 (new)
MOTORMARKETINGLVM@TIC.TOSHIBA.COM
Medium Voltage Motors Tel: (855) 803-7091 (new) Option 3
MVM_Quotes@tic.toshiba.com
Power Apparatus & Components Tel: 800-231-1412 dial 8 & x2993
CONTROLS@TIC.TOSHIBA.COM
Process Control Tel: (713) 466-0277 x26755
instrument@tic.toshiba.com
Instrumentation Tel: (713) 466-0277 x26723
instrument@tic.toshiba.com
PLC Tel:800-231-1412 x26724
PLC@TIC.TOSHIBA.COM
Uninterruptible Power Systems Main Tel: 855-803-7087
Option 1: Order Processing & Customer Service
Option 2: Application and Sales Support
Option 3: Field Service, Repair and Maintenance Service Tel: 877-867-8773 (24/7)
UPSSERVICE@TIC.TOSHIBA.COM
SCiB Rechargeable Battery Tel: (252) 702-3018 (new)
DAREL.REED@TIC.TOSHIBA.COM
Transportation Systems Tel: 1-800-231-1412
Fax: (713) 896-5269
TRANSPORTATION@TIC.TOSHIBA.COM
Broadcasting Equipment Rob Belle-Isle
Director
Marketing and Engineering for New Media
Tel: (802) 373 3713
ROB.BELLE-ISLE@TIC.TOSHIBA.COM

Al Meikle
Sales Engineer Manager
Tel: (407) 929-5009
AL.MEIKLE@TIC.TOSHIBA.COM
Security & Automation Barbara Myatt
Tel: (972) 432-8698 or (972) 342-8689
SORTER.SALES@TIC.TOSHIBA.COM
Portal Tech Support Customer Portal
custportal@tic.toshiba.com
Transmission & Distribution

Transmission & Distribution

Tel: 1-800-231-1412
Fax: (713) 896-5256
TD@TIC.TOSHIBA.COM
LED Lighting

LED Lighting

Tel: 1-855-829-5959
LEDLIGHTING@TIC.TOSHIBA.COM

Power Systems

Power Systems

Tel: (414) 475-2800
MARK.MCNEELY@PSD.TOSHIBA.COM
CHERIE.LEHENKY@PSD.TOSHIBA.COM