Privacy Policy - Toshiba America

Updated: June 30, 2023

Introduction

This Privacy Policy ("Privacy Policy") describes the types of information that Toshiba America, Inc. ("TAI", "us" or "we") may collect or you may provide when you visit the websites located at www.toshiba.com/tai and news.toshiba.com (collectively, our "Websites"), including the web pages located at the web addresses that begin with the same subdomain, domain name, and path as any of the Websites. It also explains TAI’s practices regarding the collection, use, disclosure, storage, and protection of that information.

For the avoidance of doubt, this Privacy Policy would apply to web pages located at the following web addresses:

www.toshiba.com/tai/ExamplePage
news.toshiba.com/ExampleFolder/ExamplePage

However, it would not apply to web pages located at the following web addresses:

www.toshiba.com/TABS/ExamplePage
US.toshiba.com/ExamplePage

This Privacy Policy also does not apply to information collected by TAI’s affiliates ("TAI Affiliates"). TAI’s Affiliates include, but are not limited to, TAI’s parent company (i.e., Toshiba Corp.), TAI’s subsidiaries, or other companies controlled, directly or indirectly, by Toshiba Corp. TAI Affiliates may have their own privacy policies covering their respective information-gathering and data-sharing practices, whether used in connection with their websites or otherwise.
Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our practices, your choice is to not use our Websites. By accessing or using any of the Websites, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Notifications of Changes). Your continued use of any of the Websites after we make such changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children's Privacy

Our Websites are not intended for children under 18 years of age. No one under the age of 18 may provide any information to or on the Websites. TAI does not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Websites or through any of their features, register on the Websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

Links to Third Party Web Sites

The Websites may contain links to third party websites, including TAI Affiliate’s websites, Toshiba co-branded websites, or other third party websites. Third party websites are not operated by us, and we are not responsible for the information security and privacy practices of such third parties, nor are we responsible for the content on such third party websites. The practices of third parties, including those used in connection with their websites, are not covered by this Privacy Policy. To the extent such third parties have their own privacy policies, you are responsible for reviewing them to learn how they handle your information.

Types and Sources of Information We Collect

We collect several types of information from and about our Websites’ visitors, including:

Information We Automatically Collect. When you visit any of our Websites, we may automatically collect the following information:

Identifiers. Your Internet Protocol address.
Internet or other electronic network activity information. The website from which you navigated to our Website, information about your interaction with our Website, the computer, operating system, and browser you use to access our Website, and similar internet usage and connection details.

Information You Provide To Us: When you submit a form through any of our Websites, you may provide us with the following information:

Identifiers. Your first and last name, e-mail address, and cell phone.
Professional and Employment-Related Information. Your profession, title, news media badge and other media credentials, media beat, company name, company physical address, company fax number, and the URLS of your company’s blog and social network profile pages.
Commercial Information. The types of services or products that you would like to receive and content you have bookmarked.

Information We Obtain From Service Providers. We engage third parties to collect information using "cookies" alone or in combination with other industry standard technologies (e.g., clear GIFS, web beacons, pixel tags, and JavaScript tags) to generate statistics or measure and analyze website activity (including, but not limited to, page usage, paths followed during visits through our Websites, and the geographical location of visitors).

How We Use Information We Collect

Use of Your Personal Information. We use your personal information for the following purposes:

To verify your identity.
To create, maintain, customize, and secure your account with us.
To personalize your experience on the Websites.
To deliver content and service offerings relevant to your interests.
To inform you of events and opportunities that may be of interest to you.
To fulfill or meet the reason you provided the information, or to otherwise process your requests (for example, if you provide personal information to request a service, we will use that information to facilitate delivery of the service).
To provide you with support and respond to your inquiries, complaints, and other communications (including investigating and addressing your concerns and monitoring and improving our responses).
To conduct statistical or demographic analyses.
To provide, support, and develop our Websites and services.
To help maintain the safety, security, and integrity of our Websites, services, databases, other technology assets, and business.

We may also use your personal information for the following purposes:

For testing, research, analysis, and product development, including to conduct market research and develop and improve our and TAI Affiliates’ Websites, products, services and business operations.
To provide, support, personalize, and market our and TAI Affiliate’s services and products.
To provide and improve customer service.
To provide for the safety and security of our customers, staff, and others.
To detect and prevent fraud or other unauthorized activities.
To meet our legal and regulatory compliance requirements.
To enforce our Terms of Use and other legal rights.
As described to you when collecting your personal information or as otherwise permitted under applicable law.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Websites’ users is among the assets transferred.

Use of Public or Non-Personal Information. In addition, subject to applicable law, we may use non-personal information without restriction.

Our Disclosure of Information We Collect

Disclosure of Your Personal Information. We may disclose personal information that we collect or you provide as described in this Privacy Policy to:

TAI Affiliates
Contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of TAI's divisions or assets (whether as a going concern, as part of bankruptcy, liquidation, or similar proceeding, or otherwise) in which personal information held by TAI about our Websites' visitors is among the assets transferred.

We may also disclose your personal information to law enforcement, companies, and organizations to respond to law enforcement requests, to protect against fraud, or if TAI reasonably believes it is appropriate to do so to protect TAI, its customers, or the public. In addition, TAI may disclose your personal information as required by applicable law, court order, or governmental regulations.
Disclosure of Public or Non-Personal Information. Subject to applicable law, we may disclose without restriction any public information about you, aggregated information about our users, and information that does not identify any individual.

Data Processing and Cross-Border Data Transfers

The Websites are maintained on servers located in the United States, and personal information submitted through any of our Websites is stored on our servers in the United States. If you are visiting a Website from outside the United States, please be advised that your information is transferred to our servers located in the United States. Disclosing your personal information to us on or through any of our Websites is at your own risk. We strive to comply with the laws of jurisdictions in which we maintain operations, but we make no representations that the practices described in this Privacy Policy are compliant with privacy and information security laws outside of those jurisdictions.

Your Opt-Out Choices

Marking Emails. You may opt out of receiving marketing information from us by unsubscribing to receiving such information using the "unsubscribe" or similar link on any of the marketing emails you receive from us. We will try to process such opt-out request within 10 business days. Please note, however, that even if you opt out of receiving our marketing information, we may still send you certain types of communications, such as transactional or legal notification emails, and we may respond to your requests by email.

Tracking Technologies. You can delete or set your browser to refuse all or some browser cookies, or you can set your browser to alert you when cookies are being sent. Please refer to your browser’s instructions to learn more about your browser settings and how you can manage cookies. For more information on third party advertising-related cookies and how to exercise your choice to opt-out of them, please visit http://www.aboutads.info/choices and www.networkadvertising.org/managing/opt_out.asp.

Personal Information Processing. If you request that we stop processing your personal information, we will do so in our discretion, subject to applicable law. Without limiting the foregoing, we will not delete information that we are required to retain for our business operations or legal compliance unless the law requires us to do so. For your protection, we may require that you provide adequate identification information or documentation before we comply with your request. Unless otherwise required by applicable law, we will respond to such requests within 20 days of our receipt of your request and any information or documentation that we request to confirm your identify. Please note that, if permitted under applicable law, we may charge you a fee of US$20.00 to meet our cost associated with terminating our processing of your personal information, or to provide you with information about the personal information that we collect about you.

California residents may have additional person information rights and choices. Please see California Residents: Your California Privacy Rights for more information.

California Residents: Your California Privacy Rights

This “California Residents: Your California Privacy Rights” section applies only to California residents.

Rights of California Residents under the CCPA/CPRA
Under the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA,” and together with the CCPA, “CCPA/CPRA”), and other California privacy laws, California residents have the following rights regarding TAI’s collection, use, and sharing of their personal information. This Privacy Policy, among other policies and notices that may be available to you, shall serve as our Notice at Collection under the CPRA.

Right to Know and Right to Access. You have the right to request that TAI disclose to you the personal information that TAI collects, uses, and discloses about you. Specifically, you have the right to request that TAI disclose the following to you:

The categories of personal information we have collected about you.
The categories of sources of the personal information we have collected about you.
The business or commercial purpose(s) for collecting personal information.
The categories of third parties with whom we share personal information.
The specific pieces of personal information we have collected about you.
The categories of personal information we have disclosed about you for a business purpose.

The disclosure covers the 12-month period preceding TAI’s receipt of your verifiable request, and you may only make a request for information twice within a 12-month period.

Right to Request Deletion. You have the right to request that we delete your personal information, though exceptions under the CCPA/CPRA may allow TAI to retain and use certain personal information notwithstanding your deletion request.
Right to Non-Discrimination for the Exercise of a California Resident’s Privacy Rights. You have the right to not receive discriminatory treatment by TAI for the exercise of the privacy rights conferred by the CCPA/CPRA.
Right to Correct Inaccurate Personal Information. You have the right to request that we correct inaccurate personal information that we maintain, taking into account the nature of the personal information and the purposes of the processing of the personal information.

Categories of California resident’s Personal Information that TAI has collected in the preceding 12 months.

Identifiers (Real name, alias, post address, Internet Protocol address, social security number, driver’s license, passport number, email address)
Personal information described in Cal. Civ. Code § 1798.80(e)
Characteristics of protected classifications under California or federal law
Internet or other electronic network activity information (browsing history)
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information
Professional or employment-related Information
Education information
Sensitive personal information

Categories of California resident’s Sensitive Personal Information that TAI has collected in the preceding 12 months.

Government identifiers (social security number, driver’s license, passport number)
Complete account access credentials
Precise geolocation
Email and messages contents
Racial or Ethnic Origin
Health Information

Categories of Sources from which TAI collects California resident’s Personal Information

Directly from you. For example, from forms you complete.
Operating systems and platforms;
Internet service providers;
Service providers;
Data analytic providers;
Indirectly from you. For example, from observing your actions on our Website.
Internet cookies

TAI’s Business or Commercial Purpose for collecting California resident’s Personal Information

We use your personal information for the following purposes:

To send you press releases and announcements that you sign up to receive.
To verify your identity.
To create, maintain, customize, and secure your account with us.
To personalize your experience on the Websites.
To provide, support, personalize, and market our and TAI Affiliate’s services and products.
To deliver content and service offerings relevant to your interests.
To inform you of events and opportunities that may be of interest to you.
To fulfill or meet the reason you provided the information, or to otherwise process your requests (for example, if you provide personal information to request a service, we will use that information to facilitate delivery of the service).
To provide you with support and respond to your inquiries, complaints, and other communications (including investigating and addressing your concerns and monitoring and improving our responses).
To conduct statistical or demographic analyses.
To provide, support, and develop our Websites and services.
To help maintain the safety, security, and integrity of our Websites, services, databases, other technology assets, and business.
To meet our legal and regulatory compliance requirements.
To detect and prevent fraud or other unauthorized activities.
To enforce our Terms of Use and other legal rights.
As described to you when collecting your personal information or as otherwise permitted under applicable law.
To provide for the safety and security of our customers, staff, and others.
For testing, research, analysis, and product development, including to conduct market research and develop and improve our and TAI Affiliates’ Websites, products, services and business operations.
To provide and improve customer service.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Websites’ users is among the assets transferred.

Personal Information that TAI has disclosed to Third Parties for a Business Purpose in the preceding 12 months

Category of Personal Information	Category of Third Party To Whom The Information was Disclosed
Sensitive Personal Information (government identifiers, racial or ethnic origin, and health information)	Government agencies; service providers
Identifiers (real name, post address, and email address)	Government agencies; service providers
Personal information described in Cal. Civ. Code § 1798.80(e)	Government agencies; service providers
Characteristics of protected classifications under California or federal law	Government agencies, service providers

Business or Commercial Purposes for Disclosing the Personal Information

Legal and compliance reporting purposes
To communicate with employees (including in cases of emergencies)
Make payments to employees
Insurance administration

No Sales of California Resident’s Personal Information.

TAI does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.

How Long do we Retain Your Personal Information?
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by for legal, auditing, retention policy, or compliance purposes. We dispose of the information we collect in accordance with TAI’s retention policies and procedures.
Personal Information of California Residents Under 16 years of Age
TAI has no actual knowledge that it sells or shares the personal information of consumers under 16 years of age.
Use and Disclosure of California Resident’s Sensitive Personal Information
TAI only uses and discloses California resident’s sensitive personal information that it has collected to

To perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.
To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information.
To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
To ensure the physical safety of natural persons.
For short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of a consumer’s current interaction with the business, provided that the personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business.
To perform services on behalf of the business.
To verify or maintain the quality or safety of a product, service, or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by the business.
To collect or process sensitive personal information where such collection or processing is not for the purpose of inferring characteristics about a consumer

Personal Information that TAI Shares to Third Parties for Cross-Context Behavioral Advertising
TAI does not share, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means, a California resident’s personal information to any third parties for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions with third parties for cross-context behavioral advertising for the benefit of TAI in which no money is exchanged.

For the purpose of this Section, “cross-context behavioral advertising” means the targeting of advertising to a California resident based on the resident’s personal information obtained from the resident’s activity across businesses, distinctly-branded websites, applications, or services, other than the business, distinctly-branded website, application, or service with which the resident intentionally interacts.

How to Exercise CCPA/CPRA Rights. To exercise the rights described above, please submit a verifiable request to us by either:

Calling us toll free at (877) 323-0017; or
Emailing us at TAI-privacy@toshiba.com and including “CCPA Request” on subject line.

Only you, or someone legally authorized to act on your behalf, may make a verifiable, California resident request related to your personal information. You may also make a verifiable, California resident request on behalf of your minor child.

The verifiable, California resident request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative of that person, including your full name, physical address, telephone number and email address.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot (a) verify your identity or authority to make the request, and (b) confirm the personal information relates to you or the person on behalf of whom you are making the request. Making a verifiable, California resident request does not require you to create an account with us.

Other California Privacy Rights. Separate from the CCPA/CPRA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you.
Contact for Questions or Concern: Please email us at TAI-privacy@toshiba.com if you have any questions or concerns about this Privacy Policy or TAI’s information practices.

Information Security

TAI takes steps to protect information contained in our systems against misuse, loss or alteration. Keep in mind, however, that no method of transmission over the Internet or electronic storage is 100% secure, and any information that you send to us by email may not be protected. While TAI strives to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to us, and any transmission of information is at your own risk.

The safety and security of your information also depends on you. If you create a password to access certain parts of our Websites or to obtain certain services related to the Websites, you are responsible for keeping the password confidential. You should not share it with anyone, and you must notify us immediately if you become aware of any unauthorized access to, or use of, your username/email or password in connection with any of the Websites. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

Notification of Changes

From time to time, we may choose to change our privacy practices and this Privacy Policy. We will notify you of material changes to the Privacy Policy by posting a revised Privacy Policy on, or that is accessible through, the Websites, and such revised Privacy Policy will have an updated effective date at the top of the document. We recommend that you visit http://www.toshiba.com/tai/privacy_policy.jsp on a periodic basis to review the then-current Privacy Policy. Any updates, revisions, supplements, modifications or amendments to this Privacy Policy shall be effective immediately upon its posting on, or it being made accessible through, the Websites, and the same will only be applicable to disputes arising after such posting has been made or access has been provided. You agree that you will continue to be bound by this Privacy Policy, however and whenever it is updated, revised, supplemented, modified, or amended, if you continue to use any of the Websites after the updates, revisions, supplements, modifications or amendments have been posted or made accessible.

Questions regarding our Privacy Policy

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Toshiba America, Inc.
5241 California Avenue
Suite 200
Irvine, CA 92617
U.S.A.
Toll-free: (877) 323-0017

In order to ensure your request is dealt with expeditiously, please be sure to include your full name, physical address, telephone number and email address, so we can ascertain your identity and whether we have any of your personal information, or to contact you to request additional information we may need to make that determination.

If you feel that any of the Websites are not following this Privacy Policy or complying with applicable privacy laws, please contact us by sending an email to TAI-privacy@toshiba.com.