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Service Request Forms
To request on-site services, please select a service category below. You will then see a selection of links to our corresponding site to fill out the required form.
Service for:
- Request for On-Site Services
- Return Authorization (RA) Form
- Startup Service Form
- Customer Credit Application
STANDARD UPS CUSTOMER RETURN POLICY AND PROCEDURE
| STEP 1 |
Confirm that the applicable product is:
• In original Toshiba packaging • In like new condition (never installed, energized, disassembled, damaged) • Not custom built or modified* • Purchased directly from Toshiba International Corporation • A current design ordinarily stocked by Toshiba |
| STEP 2 |
Visit
www.toshiba.com/tic/service-warranty/service-request-forms Select “ UPS” and the select “Return Authorization (RA) Form” Complete and submit the form online |
| STEP 3 | UPS returns representative reviews the RA form. Under normal circumstances, this process takes 1-2 business days. UPS representative will communicate return authorization or disapproval. |
| STEP 4 | If approved, UPS representative will send a copy of the return order acknowledgement and RMA shipping label. |
| STEP 5 | Return the product(s). You will have 30 days from issuance of the RMA label to complete your return. |
| STEP 6 |
UPS representatives will receive returned items and perform an inspection. If the products pass return acceptance inspection, they will be transferred back to inventory and you will be issued a credit based upon the invoice price, less:
|
SUMMARY OF PROCEDURE FOR CANCELLATIONS, CHANGE ORDERS AND HOLD ORDERS
PURCHASE ORDER CANCELLATIONS
| STEP 1 | Customer provides written notice requesting cancellation. |
| STEP 2 | Toshiba representative determines whether the cancelled items are stock Power Electronics Department (“PED”) products or custom built/modified PED products. |
| STEP 3 |
Based on the determination(s) made in Step 2, the Toshiba representative calculates the cancellation charges in accordance with the agreement between Toshiba and the customer, or, if no cancellation charges have been agreed, the Toshiba representative calculates the standard cancellation charges as follows:
|
| STEP 4 | Toshiba invoices the customer for cancellation fees assessed. |
CHANGE ORDERS
| STEP 1 | Customer provides written notice requesting a purchase order change. |
| STEP 2 | Toshiba representative determines whether the requested change can be accepted and, if it can, what additional fees and/or schedule change will apply. |
| STEP 3 | Upon Toshiba's acceptance of the change request and customer’s acceptance of the additional fees and/or schedule impact, customer issues a revised purchase order. |
DEFINITIONS
Stock Products means uninterruptible power systems, maintenance bypass systems, battery cabinets, SCiB Energy Storage Solutions, distribution solutions, and/or service parts stocked in finished goods warehouse in Houston, Texas.
Custom Products means products built to order per the customer’s specifications.
Modified Products means Stock Products modified per the customer’s specifications.
- Service Terms & Conditions
- Request for On-Site Services
- Return Authorization (RA) Form
- ASD Advance Exchange Form
- LV Motor Advance Exchange Form
- TOSHcare Power Module Reconditioning Form
For all other product service requests, please visit our Where To Buy/Service page.
- Service Terms & Conditions
- Request for On-Site Services
- Return Authorization (RA) Form
- PAC Advanced Exchange Form
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