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FAQs
Do you have questions about Toshiba International Corporation? Browse the below Frequently Asked Questions to find the answers. If your answer is not included below, please take advantage of the Contact Us page so that a TIC representative may be of service.
Resources
What is covered by the warranty and for how long?
We offer unlimited coverage of parts and labor for 90 days.
What is the difference between processing speed and throughput?
Processing speed is the speed the unit is capable of producing. Throughput is the actual amount of production an operator produces.
What is the difference between a rejected note and suspect note?
Rejected notes are rejected due to the condition of note. Suspect notes are rejected due to tampering or alterations.
Why choose Toshiba over competition?
Toshiba was the first to introduce currency sorting in 1971 and has continually supplied high speed sorters throughout the world for over 40 years.
What types of products are offered by Toshiba Security & Automation?
Toshiba Security & Automation primarily specializes in bank note sorters and letter handling sorters. These products are used in both public and private sectors to count currency and sort mail.
What type of customers does Toshiba Security & Automation service?
Toshiba Security & Automation provides currency sorters to banks and financial centers, governments, casinos and gaming venues, and even small businesses. Letter handling customers are typically government agencies.
What does Security & Automation mean to Toshiba?
Products offered by Toshiba Security & Automation ensure security while reliably executing automated processes, providing both security and automation. Customers can depend on Toshiba Security & Automation for secure processes and reduced expenses resulting from the automated efficiency of a sorter.
Where can I find the specific model of my current UPS?
This information is available on the front panel label or the Typeform of the UPS.
Where is the UPS serial number located?
For 1600XP & 4300 Series the serial number can be located using the front touch screen display panel. For other models the serial number can be located on the UL listing label.
How do I choose the right UPS for my company/equipment?
Contact Toshiba UPS at
1-855-803-7087
or
TIC-UPSBU@Toshiba.com.
or
TIC-UPSBU@Toshiba.com.
How can I request a quote?
Contact Toshiba UPS at
1-855-803-7087 or
TIC-UPSBU@Toshiba.com.
or
TIC-UPSBU@Toshiba.com.
How do I request service?
Submit a service request on our
Service Request Forms page or 1-877-867-8773.
.
What number do I call to get technical assistance on a system that is currently in use?
Call
1-877-867-8773 for further assistance.
for further assistance.
How can I find my nearest rep or distributor?
Click on our
Where to Buy & Service page or call 1-855-803-7087.
.
What products does Toshiba Transmission & Distribution offer in North America?
The current Transmission & Distribution product suite includes Oil Power Transformers, Gas Power Transformers, High Voltage Breakers, Indoor Medium Voltage Breakers, Gas Insulated Substations, Surge Arresters, Battery Energy Storage Systems, and PV Inverters
Does Toshiba Transmission & Distribution offer specialty oil transformers?
Yes. Toshiba offers Single Phase Oil Reactors, Single Phase Gas Reactors, Phase Shifting Transformers, Static Var Compensators (SVC), Furnace Transformers, and HVDC Components.
Where is the Toshiba Transmission & Distribution staff based?
All staff and support for T&D products in North America are located in Houston, Texas at Toshiba International Corporation (TIC). TIC T&D can be reached at
800.231.1412, 713.466.0277, or
TIC-TDDIVISION@Toshiba.com.
, 713.466.0277, or
TIC-TDDIVISION@Toshiba.com.
Which T&D products made in the U.S.?
The High Voltage Breakers, Inverters, and Battery Energy Storage Systems are made in the U.S. Toshiba is actively looking at ways to expand its U.S. manufacturing footprint.
How long has Toshiba been making T&D products?
Toshiba was originally established as an electric company in the late 1800s. Toshiba went by the name Tokyo Shibaura Electric Co. and specialized in T&D product to help establish Tokyo Electric. In the early 1900s they shortened the name to Toshiba and started growing the T&D business in other parts of the world. Today, Toshiba is one of the top five global manufacturers of T&D products.
What plans does Toshiba have for T&D in North America?
Toshiba recently has placed a strong emphasis on establishing the T&D Division in North America and will continue growing this business.
Do Toshiba T&D products meet ANSI/IEEE?
Toshiba can meet all ANSI/IEEE standards. For some products there is not an ANSI/IEEE standard.
What does Toshiba T&D offer in terms of field support?
In other parts of the world Toshiba T&D has direct field support personnel and, in North America, Toshiba has field support personnel in other Divisions. T&D is planning for direct field support personnel in North America and currently works with qualified service companies to offer 24/7 field support for T&D products.
Are there any new T&D products?
Although Gas Insulated Power Transformers (GITs) have been installed for 46 years, the technology is a new concept in North America and many customers are learning about it for the first time. GITs offer many advantages over Oil Power Transformers. Toshiba T&D offers a Battery Energy System that utilizes Super Charged Ion Batteries (SCiB) technology that offers unique advantages over other batteries.
Does T&D have a web site for North America?
The Toshiba T&D North American web site is
www.toshiba.com/td.
Where is training held?
Training for all Adjustable Speed Drives is held at the Toshiba International Corporation site located at 13131 West Little York Rd, Houston, TX 77041. UPS training classes are held at 10435 Okanella St, Houston, TX 77041. The only exceptions are for custom training at the customer’s specified location.
How do I enroll?
Registration for training courses is done through our Absorb LMS website. Please click
here to login or create an account. All regularly scheduled classes will be accessible, and tuition costs will be shown. Once you have successfully enrolled in a course, an enrollment confirmation email will be sent. For customized training courses, you will be provided an email with enrollment instructions once the request has been sent to
TIC-ASD-TRAINING@toshiba.com.
I enrolled but I didn’t get confirmation. How can I get confirmation?
For classes requiring payment, you should receive an automated enrollment confirmation email immediately, but an approval email will not be received until payment arrangements are made. Because people frequently enroll then disenroll, the Training Department does not typically contact the student until about one month before the scheduled class convening date to finalize payment arrangements. If you wish to make payment arrangements sooner, please contact us via email. If you are within two weeks of a class and payment has not been arranged, contact us immediately! Students who have not made arrangements for payment within one week of class convening are emailed and, if no reply is received, they are disenrolled. See also “How do I pay for classes” below.
How late can I enroll?
Enrollment ends Sunday at 11:59 PM one week prior to class convening. After that time, the class will not be available on the website for enrollment. This is to allow for class preparation for the registered number of students and finalizing payment.
I received a disenrollment mail. Why?
Generally the only reason for disenrollment is if the class is within one week of convening and there has been no contact regarding payment. If this happens and you still plan to attend, you need to contact us IMMEDIATELY! Toshiba is not liable for expenses incurred as a result of cancellation due to non-payment of tuition. Students arriving for class and not having made payment arrangements will not be allowed to attend class.
When do classes start and end?
Classes normally start at 8:30 AM and run until 4:30 PM with an hour for lunch. Class requirements may allow or necessitate adjustment after the first day. Students may arrive early however, the lobby at the West Little York facility is not open until 7:50 AM and classrooms may not be open until 8:00 AM.
What about lunch?
Lunch is provided for all class days. If you have dietary requirements, we request you contact us so we can plan accordingly. We can readily accommodate requests for most medical reasons; vegan, kosher, and halal. Please contact us for any other requirements.
How much do classes cost?
Applications classes are free of charge to the customer. Field Service classes cost varies, please see the website when you enroll. For custom training, please request a quote via email at
TIC-ASD-Training@toshiba.com
How do I pay for classes?
If your company has an account with us, you can pay via Purchase Order. If not, you can pay via credit card. Credit cards require pre-validation with our finance department before you are approved to attend class, but you will not be charged until you attend. POs will not be billed until after class. Please be aware that cancellation with less than 14 days notice will incur a cancellation penalty. A no-show penalty will apply if the student does not show for class and does not cancel in advance.
What’s included in the tuition cost?
Tuition, training materials and manuals, lunch, and usually dinner one evening after class. Typically dinner is the second day of class. Coffee, soft drinks, and water are provided during class.
What NOT INCLUDED in the tuition cost?
Transportation to/from Houston, to/from hotel to training facility, hotel cost, breakfast, dinner most days, or anything not listed as included.
Which hotels should I stay at?
Toshiba International Corporation (TIC) does not recommend any particular hotel or chain however, for customer convenience, we provide a list of hotels
here that are in close proximity to TIC and offer Toshiba discounted rates. We also note which hotels offer shuttle service to and from TIC. We do recommend verifying with the hotel before booking your reservation concerning shuttle service as conventions may affect shuttle availability times. We do not keep track of which hotels have Wi-Fi and breakfast included in the daily rate.
What do I need to bring?
A thirst for knowledge is foremost! A laptop is recommended for all ASD classes. Field Service classes typically provide software and cables required for connection to the equipment being trained on. If you install the software during class, we can help you ensure it is working correctly before you finish class. Be aware that your company’s IT restrictions may prevent installing software or drivers necessary to connect to equipment. Copies of software will be provided for later installation by your IT department and are downloadable from the website for free for most classes. Notetaking and writing materials are provided for classes. Connection cables are generally provided for Field Service classes.
What if I have questions not listed?
For ASD Training, please send your questions to
TIC-ASD-Training@toshiba.com For UPS Training questions contact rick.valenta@toshiba.com
Does TIC stock finished goods or equipment such as propulsion inverters, APU's and traction motors?
No. TIC Transportation products are custom built to order.
What industries does TIC Transportation Systems serve?
Toshiba services the rail transit industry for light rail and heavy rail markets as well as the freight locomotive industry.
What geographical markets does TIC Transportation serve?
TIC serves North America only from the Houston-based headquarters. All markets outside of North America are served by Toshiba Japan or other Toshiba offices.
Questions To Ask Your Vendor When Purchasing a MV Drive 
What is an adjustable speed drive?
An adjustable speed drives accept AC voltage input, rectifies it to DC voltage, then inverts it back out as three-phase AC voltage at variable frequencies for use on AC motors.
Why should I use an adjustable speed drive?
A few examples include providing process control, variable speed applications, protecting the motor from overload situations, unlimited motor starts, extending the life and reducing maintenance on AC motors, enabling massive energy savings and many more.
What kind of energy savings are involved?
In addition to the elimination or reduction of motor inrush current, drives provide near unity power factor, reduction of energy consumption by reducing the motor speed to match the process requirements, and provide reduced energy usage through the affinity laws for variable torque applications. For example, centrifugal fan or pump applications running at 50% speed may consume as little as 13% power. In many cases, the return on investment may be as little as a few months.
Can I use a drive on single-phase power?
Yes, a three-phase output waveform can still be achieved with a single-phase input to the drive. The drive must be de-rated for single-phase input by using a drive that is double the horsepower of the motor being connected. Please contact us for more detailed information on these types of applications.
Can an adjustable speed drive be used on a smaller horsepower rated motor?
Yes, the drive electronic thermal overload can be programmed for as low as 10% of the drive’s rated current.
How do I contact Toshiba for technical drives questions?
Send us an email at
TIC-ASD@toshiba.com or call our technical support department direct line at 855-803-7089.
.
Where do I go for product catalogs or other printed literature?
Links to our brochures, manuals and data packages can be found on our
Downloads page.
Are there any classes or training available for your drives?
We offer applications classes free of charge in our Houston, Texas engineering and manufacturing facility and also have service and maintenance classes for certification available as well. Please visit the
training section of our website or register here.
How do I contact Toshiba for technical Motors questions?
Are there any classes or training available for your Motors?
Yes, Toshiba offers training courses to customers and guests. You may sign up for training on our "
Training" page under Tools & Resources.
Where can I get product catalogs or other product literature?
Links to our catalogs, brochure, manuals, and data packages can be found on our
Downloads page.
What range of motors do you offer?
We offer a variety of 3-phase induction motors ranging from 1/3HP-800HP. Please contact your salesperson or customer service representative for any offerings not specified.
Where are your motors manufactured?
We manufacture our motors both domestically and internationally. We have a motor plant in Houston, TX, as well as Vietnam, China, and Japan.
How do I contact Toshiba for technical Motors questions?
How can I find contact info of Toshiba distributor in my area?
If you click on our
Where to Buy & Service page, you can search for distributors and service centers near you.
Where can I find data package for a specific motor?
Links to our data packages can be found in the motors section,
https://www.toshiba.com/tic/motors-drives. You can look it up by the specifications or type in a catalog number in the search bar provided.
Does Toshiba manufacture DC motor?
Toshiba International Corp. does not manufacture DC motors at this time.
Are Toshiba motors UL certified?
Most of our offerings have either a UL or RU certification that will be displayed on the nameplate of the motor. Please refer to the features listed in the catalog at the top of the leading page of each section.
How do I participate in Toshiba's Medium Voltage Motor Distributor Program?
Please contact your local sales rep or complete this form
MVM Stock Distributor Program. A sales rep will follow up with you.
What products does PAC offer?
MEDIUM VOLTAGE CONTROLLER (MOTOR/TRANSFORMER/CAPACITOR SWITCHING)
JK series: 400A HCV-5HA (up to 6600V) & 720A HCV-6KAU (up to 4160V, future 6600V)
Full Voltage
Reduced Voltage Autotransformer Type
Solid State (up to 6600V)
JK STARTER O.E.M. KITS (2300-6600V)
Fixed and Drawout Type
Non-latched & Latched Type Contactors 400A
SOLID STATE STARTERS (TE, TD & TX SERIES)
Low Voltage: 600V 7.5-1200HP (18-1250 Amp)
(200-600V) 460V 7.5-1000HP (18-1250 Amp)
Medium Voltage: 4160V 200-3000HP (200-400-600-800 Amp)
(2300/3300/4200V/6600V)
SOLID STATE MOTOR PROTECTION RELAYS
RC820 Series - 2E Relay (overload/single phase; ground fault; phase reversal)
TE-RTD12 (RTD monitor/relay)
LOW VOLTAGE VACUUM CONTACTORS
HCV-1JBU
200-1500V
600A
HCV-1KAU 200-1500V
720A
MEDIUM VOLTAGE VACUUM CONTACTORS
HCV-5HA 7200V 400A Inductive/450A Resistive
HCV-5HAL 7200V 400A Inductive/450A Resistive
HCV-6KAU 7200V 720A Inductive/800A Resistive
HCV-6KALU 7200V 720A Inductive/800A Resistive
CV-10HA 12/15 kV 400A Inductive/450A Resistive
CV-10HAL 12/15 kV 400A Inductive/450A Resistive
CV-10HB 12/13.8 kV 400A
CV-10HBL 12 /13.8kV 400A
M.V. VACUUM CIRCUIT BREAKER
HVK/VK series: 5-15 kV
Drawout Type (w/OEM Cell): 1200A, 2000A & 3000A
Fixed Type: 1200A, 2000A & 3000A
Promotional store link to PAC brochures/manuals
What is the warranty period?
Contact info for product pricing and availability
Product technical information/troubleshooting
I have an unused and unpowered medium voltage power module that has been in my warehouse for over 7 years. I would like the module tested and refreshed.
The TOSHcare Power Module Reconditioning program restores the power module by replacing the fiber optic cables and boards with electrolytic capacitors. In addition, we conduct tests on the power module, to help ensure its optimum capabilities. These services include a 1-year Protection Plan on all components in the module, similar to that of the factory warranty coverage on a new module. This protection plan can also be extended to 2 years, for an additional cost.
I have a medium voltage ASD purchased in the secondary market and would like a factory warranty, even though the original factory warranty is expired.
Our TOSHcare Protection Plan is similar to that of our original factory warranty, and can be purchased for equipment that is beyond its warranty period. The protection plan also includes factory maintenance and can help provide you with the peace of mind that your equipment is well protected from defects.
I have several medium voltage ASDs at my sites but some of them are MVi models and some are MV2 models. I would like to be able to use one common set of spare parts for all them.
TIC offers field upgrades of T300 MVi ASDs to T300 MV2 at a fraction of the costs of a new drive. The upgraded T300 MVi will have the full features of the T300 MV2 controls and allow you to use a common set of spare parts for all your ASDs. In addition, you may also qualify to get a credit for any unused T300 MVi spare parts when you purchase T300 MV2 spare parts.
My ASD is running fine without performing any maintenance but I know I should do maintenance annually. What can I do to get the best price today?
Preventive Maintenance contracts are available at fixed costs for up to 3 years. This helps to budget maintenance costs and avoid price increases. Another option is to purchase a TOSHcare® Protection Plan. This plan offers preventive maintenance and protection against material and workmanship defects, similar to the coverage of an original factory warranty.
I have a G3+ ASD that is running but some components are obsolete. How can I replace components without having to purchase a new drive?
You can purchase a field upgrade service that retrofits the G3+ into a HX7+ ASD. This service includes testing of the existing G3+ ASD, and the ASD-motor system at normal operating load. This service also includes a 6-month Protection Plan for qualifying drives.
I have medium voltage ASDs that have been running for 10 years but I would like to renew factory warranty on my power modules.
The TOSHcare® Power Module Reconditioning program refreshes the power module by replacing the fiber optic cables and boards with electrolytic capacitors. Though your drive has been in use for numerous years, the reconditioning program includes a 1-year Protection Plan on all new components, similar to that of the factory warranty on a new module. This protection plan can also be extended to 2 years for an additional cost.
My ASD is in a harsh environment. Can TIC factory personnel maintain the ASD and offer recommendations for optimal operation?
TIC offers Basic and Advanced Preventive Maintenance (PM) contracts. The Basic or Advanced Preventive Maintenance program can help you optimize equipment operation for the appropriate environmental site conditions. As part of the Advanced PM contract, we test the ASD components, analyze the fault history and make recommendations based on the results and observations. The Basic or Advanced PM is automatically included with the purchase of a TOSHcare® Protection Plan.
I have an ASD used in a synchronous transfer application. It has a PLC that might be obsolete. What is the best program for me?
An upgrade of PLCs in an ASD is one of the services offered by our Custom Modification Program. TIC engineers will analyze the original project drawings and PLC program, and revise them as necessary to accommodate the new Toshiba PLC. Our field representatives will then upgrade the PLC in the field and test the ASD-motor-load system for proper operation.
TOSHCare Medium Voltage Power Module Reconditioning Program
Where can I find pricing for power module reconditioning?
The prices are listed by power module typeform on page 2 of the reconditioning request form.
Is the reconditioning cost a flat rate no matter what is wrong with the cell?
The reconditioning is a flat price but does not apply to repairs. If a need for repair is determined during inspection, an estimate for the additional work will be sent to you. There will also be an additional deep cleaning fee for modules that are extremely dirty.
What do I do if my module is damaged but I would still like reconditioning so I can get a warranty?
Fill out the Return Authorization form and state that you would like a 1 year warranty added to the repair. The request would be approved based on the age and condition of the module and you will receive an estimate.
When does the 1 year Protection Plan start?
The 1 year starts from shipment of the power module from TIC.
What is the difference between the Protection Plan and the warranty I get on a power module repair?
Warranty on a repair only covers the parts replaced for 6 months and labor related to work performed for 3 months. The Protection Plan covers the whole module for 1 year.
How long will power module reconditioning take?
The power modules will be turned around in approximately 2 weeks from receipt. It can be expedited to less than a week for an expedite fee of $1,500.
Where can I find the typeform of my power module?
The power module typeform and serial number are on a white sticker on the front of the module.
Dispatch/Onsite Services
For information, please send your inquiries to: TIC-asd-svc@toshiba.com
How can I request on-site field services?
You will need to complete your on-site services request at:
https://www.toshiba.com/tic/service-warranty/service-request-forms. Once your form has been completed, you will receive an acknowledgment from our services department, acknowledging the next tentative availability date.
Where can I go or who can provide me with an estimate for on-site services?
Please send your inquiries to:
TIC-asd-svc@toshiba.com.
How do I find out who my distributor is?
Click Find a Distributor at
https://www.toshiba.com/tic/service-warranty/where-to-buy-service.
What is your availability?
Please send your inquiries to:
TIC-asd-svc@toshiba.com.
Where can I get a copy of my field report?
Please send your inquiries to:
TIC-asd-svc@toshiba.com.
What type of equipment do you service?
The products we service are Toshiba Motors, Adjustable Speed Drives, and Power Apparatus and Components products.
What documents are needed to fulfill my on-site services request?
You will need to attach a copy of a valid purchase order and any supporting documents for processing.
Training
For additional information, please send your inquiries to: TIC-asd-training@toshiba.com.
How much do the courses cost to attend?
Please send your inquiries to:
TIC-asd-training@toshiba.com.
Can I have training conducted at my facility?
Yes, you can. For customized training course inquiries, email:
TIC-asd-training@toshiba.com.
Where can I find out what courses are offered?
Customers will need to visit our website at
https://www.toshiba.com/tic/tools-resources/training for our current course schedule.
How are classes offered?
Courses are offered online, on-demand, and in person.
What types of courses are available and how long are they scheduled for?
For available courses and duration, please visit:
https://www.toshiba.com/tic/tools-resources/training
How often do you provide training and how do I know if retraining is required?
We provide training each quarter. Customers will need to visit our website at
https://www.toshiba.com/tic/tools-resources/training for a current course schedule. To inquire if retraining is necessary, please send your request to: TIC-asd-training@toshiba.com.
Repair Shop
For additional information, please send your inquiries to: TIC-asd-ra@toshiba.com.
Where do I send inquiries pertaining to an Advanced Exchange?
Please send your inquiries to:
TIC-asd-ra@toshiba.com.
How do I obtain an update/status of my in-house repairs?
Please send your inquiries to:
TIC-asd-ra@toshiba.com.
Where can I send my questions regarding estimates/equipment disposition?
Please send your inquiries to:
TIC-asd-ra@toshiba.com.
Where can I receive feedback regarding if my repaired product has shipped?
Please send your inquiries to:
TIC-asd-ra@toshiba.com.
Parts
For additional information, please send your inquiries to: TIC-FS-Parts@toshiba.com.
Where can I send my request for quotes for parts used in Motors, Drives, or Power Apparatus and Components products?
Please send your inquiries to:
TIC-FS-Parts@toshiba.com.
Motor Warranty
For information, please send your inquiries to: TIC-motorwarranty@toshiba.com For information on billings, please send your inquiries to: TIC-FS-Billings@Toshiba.com
What size motors fall under your Low Voltage Motor Advance Exchange Program?
Low voltage motors are 250 frame motors and below.
Where can I find a local EASA-accredited service center shop?
Go to: Find an EASA Member at:
https://easa.com/find
How can I request to have a motor PM conducted on my assets?
Where can I find the Motor Policy and Procedures?
How do I hook up my motor leads?
Send your request to:
TIC-motorwarranty@toshiba.com
How can I find out if my motor is still under warranty?
Please send your inquiries to:
TIC-motorwarranty@toshiba.com, along with the serial number of your asset.
How can I find out if you have a warranty motor in stock?
Please send your inquiries to:
TIC-motorwarranty@toshiba.com.
Adjustable Speed Drive Services
Where can I access the Request for On-Site Field Service form?
Please visit our
Service Request Forms page and click on the "On-Site Field Service" form.
Does a request form have to be filled out every time service is needed?
Yes, the Field Service department will issue a service order per case.
Where can I get an estimate for service?
An estimated cost for service can be requested by emailing
TIC-ASD-SVC@toshiba.com with the following information:
TIC-ASD-SVC@toshiba.com with the following information:
- Equipment
- Type of unit
- Serial number
- Brief description of the problem or why service is requested
Where can I find a list of Field Service rates?
A list of Field Service rates is located at the bottom of the
"Request for On-Site Service Form"
What number do I contact for after-hours support?
The Field Service department has a 24-Hour Emergency support line at
1-800-231-1412 or 1-855-803-7092 press 1.
or 1-855-803-7092 press 1.
What number do I contact for inquiries/status updates on Return Authorizations?
Please call
1-855-803-7092.
.
If the unit is "warranty", why do we have to provide a purchase order for Field Service?
TIC requires a PO from the customer to process a service order for the Inspection Fee of the unit.
Once service has been completed, when can I expect an invoice?
For an invoice to be generated, the following must be completed:
- The service requested or some portion thereof must be complete and accepted by the customer
- The field reports must be received and evaluated
- All parts replaced are returned, received, and evaluated
How much of an advance notice is needed for start-up service?
It may take up to two weeks to schedule a Field Service engineer for a specific order; the waiting time will depend on the current demand of services in the field.
When will I receive a report for the service call?
A report is sent with the invoice.
I need a copy of the invoice for the service provided. What number should I contact?
Please call the main number at
1-855-803-7092 and our Field Service department administrative will assist.
and our Field Service department administrative will assist.
Who do I need to speak with to get a technician out on a service call?
Call the main field service number at
1-855-803-7092.
.
How do I submit a Return Authorization Form and how does it work?
Visit our
Service Request Forms page and click on "ASD Advanced Exchange Form".
This type of order is for units that are still covered in the warranty period.
What is the warranty period on my equipment?
Standard warranty period for any product at TIC is:
12 months after installation or 18 months after shipping from TIC.
12 months after installation or 18 months after shipping from TIC.
How do I locate a service center in my area?
Visit our
Where to Buy & Service page, then click on the product/service you need. The site will ask for the zip code where the manufactured product is located. After the zip code is entered, the site will show the closest service center to the provided zip code.
What is the extension for UPS, DRIVES, PAC, etc.?
Visit our
Contact Us page for all the contact numbers for the various products supported by TIC.
How do I sign up for a training class?
Does TIC stock finished goods or equipment such as propulsion inverters, APU's and traction motors?
No. TIC Transportation products are custom built to order.
What industries does TIC Transportation Systems serve?
Toshiba services the rail transit industry for light rail and heavy rail markets as well as the freight locomotive industry.
What geographical markets does TIC Transportation serve?
TIC serves North America only from the Houston-based headquarters. All markets outside of North America are served by Toshiba Japan or other Toshiba offices.
Questions To Ask Your Vendor When Purchasing a MV Drive 
What is an adjustable speed drive?
An adjustable speed drives accept AC voltage input, rectifies it to DC voltage, then inverts it back out as three-phase AC voltage at variable frequencies for use on AC motors.
Why should I use an adjustable speed drive?
A few examples include providing process control, variable speed applications, protecting the motor from overload situations, unlimited motor starts, extending the life and reducing maintenance on AC motors, enabling massive energy savings and many more.
What kind of energy savings are involved?
In addition to the elimination or reduction of motor inrush current, drives provide near unity power factor, reduction of energy consumption by reducing the motor speed to match the process requirements, and provide reduced energy usage through the affinity laws for variable torque applications. For example, centrifugal fan or pump applications running at 50% speed may consume as little as 13% power. In many cases, the return on investment may be as little as a few months.
Can I use a drive on single-phase power?
Yes, a three-phase output waveform can still be achieved with a single-phase input to the drive. The drive must be de-rated for single-phase input by using a drive that is double the horsepower of the motor being connected. Please contact us for more detailed information on these types of applications.
Can an adjustable speed drive be used on a smaller horsepower rated motor?
Yes, the drive electronic thermal overload can be programmed for as low as 10% of the drive’s rated current.
How do I contact Toshiba for technical drives questions?
Send us an email at
TIC-ASD@toshiba.com or call our technical support department direct line at 855-803-7089.
.
Where do I go for product catalogs or other printed literature?
Links to our brochures, manuals and data packages can be found on our
Downloads page.
Are there any classes or training available for your drives?
We offer applications classes free of charge in our Houston, Texas engineering and manufacturing facility and also have service and maintenance classes for certification available as well. Please visit the
training section of our website or register here.
How do I contact Toshiba for technical Motors questions?
Are there any classes or training available for your Motors?
Yes, Toshiba offers training courses to customers and guests. You may sign up for training on our "
Training" page under Tools & Resources.
Where can I get product catalogs or other product literature?
Links to our catalogs, brochure, manuals, and data packages can be found on our
Downloads page.
What range of motors do you offer?
We offer a variety of 3-phase induction motors ranging from 1/3HP-800HP. Please contact your salesperson or customer service representative for any offerings not specified.
Where are your motors manufactured?
We manufacture our motors both domestically and internationally. We have a motor plant in Houston, TX, as well as Vietnam, China, and Japan.
How do I contact Toshiba for technical Motors questions?
How can I find contact info of Toshiba distributor in my area?
If you click on our
Where to Buy & Service page, you can search for distributors and service centers near you.
Where can I find data package for a specific motor?
Links to our data packages can be found in the motors section,
https://www.toshiba.com/tic/motors-drives. You can look it up by the specifications or type in a catalog number in the search bar provided.
Does Toshiba manufacture DC motor?
Toshiba International Corp. does not manufacture DC motors at this time.
Are Toshiba motors UL certified?
Most of our offerings have either a UL or RU certification that will be displayed on the nameplate of the motor. Please refer to the features listed in the catalog at the top of the leading page of each section.
How do I participate in Toshiba's Medium Voltage Motor Distributor Program?
Please contact your local sales rep or complete this form
MVM Stock Distributor Program. A sales rep will follow up with you.
What products does PAC offer?
MEDIUM VOLTAGE CONTROLLER (MOTOR/TRANSFORMER/CAPACITOR SWITCHING)
JK series: 400A HCV-5HA (up to 6600V) & 720A HCV-6KAU (up to 4160V, future 6600V)
Full Voltage
Reduced Voltage Autotransformer Type
Solid State (up to 6600V)
JK STARTER O.E.M. KITS (2300-6600V)
Fixed and Drawout Type
Non-latched & Latched Type Contactors 400A
SOLID STATE STARTERS (TE, TD & TX SERIES)
Low Voltage: 600V 7.5-1200HP (18-1250 Amp)
(200-600V) 460V 7.5-1000HP (18-1250 Amp)
Medium Voltage: 4160V 200-3000HP (200-400-600-800 Amp)
(2300/3300/4200V/6600V)
SOLID STATE MOTOR PROTECTION RELAYS
RC820 Series - 2E Relay (overload/single phase; ground fault; phase reversal)
TE-RTD12 (RTD monitor/relay)
LOW VOLTAGE VACUUM CONTACTORS
HCV-1JBU
200-1500V
600A
HCV-1KAU 200-1500V
720A
MEDIUM VOLTAGE VACUUM CONTACTORS
HCV-5HA 7200V 400A Inductive/450A Resistive
HCV-5HAL 7200V 400A Inductive/450A Resistive
HCV-6KAU 7200V 720A Inductive/800A Resistive
HCV-6KALU 7200V 720A Inductive/800A Resistive
CV-10HA 12/15 kV 400A Inductive/450A Resistive
CV-10HAL 12/15 kV 400A Inductive/450A Resistive
CV-10HB 12/13.8 kV 400A
CV-10HBL 12 /13.8kV 400A
M.V. VACUUM CIRCUIT BREAKER
HVK/VK series: 5-15 kV
Drawout Type (w/OEM Cell): 1200A, 2000A & 3000A
Fixed Type: 1200A, 2000A & 3000A
Promotional store link to PAC brochures/manuals
What is the warranty period?
Contact info for product pricing and availability
Product technical information/troubleshooting
Where is training held?
Training for all Adjustable Speed Drives is held at the Toshiba International Corporation site located at 13131 West Little York Rd, Houston, TX 77041. UPS training classes are held at 10435 Okanella St, Houston, TX 77041. The only exceptions are for custom training at the customer’s specified location.
How do I enroll?
Registration for training courses is done through our Absorb LMS website. Please click
here to login or create an account. All regularly scheduled classes will be accessible, and tuition costs will be shown. Once you have successfully enrolled in a course, an enrollment confirmation email will be sent. For customized training courses, you will be provided an email with enrollment instructions once the request has been sent to
TIC-ASD-TRAINING@toshiba.com.
I enrolled but I didn’t get confirmation. How can I get confirmation?
For classes requiring payment, you should receive an automated enrollment confirmation email immediately, but an approval email will not be received until payment arrangements are made. Because people frequently enroll then disenroll, the Training Department does not typically contact the student until about one month before the scheduled class convening date to finalize payment arrangements. If you wish to make payment arrangements sooner, please contact us via email. If you are within two weeks of a class and payment has not been arranged, contact us immediately! Students who have not made arrangements for payment within one week of class convening are emailed and, if no reply is received, they are disenrolled. See also “How do I pay for classes” below.
How late can I enroll?
Enrollment ends Sunday at 11:59 PM one week prior to class convening. After that time, the class will not be available on the website for enrollment. This is to allow for class preparation for the registered number of students and finalizing payment.
I received a disenrollment mail. Why?
Generally the only reason for disenrollment is if the class is within one week of convening and there has been no contact regarding payment. If this happens and you still plan to attend, you need to contact us IMMEDIATELY! Toshiba is not liable for expenses incurred as a result of cancellation due to non-payment of tuition. Students arriving for class and not having made payment arrangements will not be allowed to attend class.
When do classes start and end?
Classes normally start at 8:30 AM and run until 4:30 PM with an hour for lunch. Class requirements may allow or necessitate adjustment after the first day. Students may arrive early however, the lobby at the West Little York facility is not open until 7:50 AM and classrooms may not be open until 8:00 AM.
What about lunch?
Lunch is provided for all class days. If you have dietary requirements, we request you contact us so we can plan accordingly. We can readily accommodate requests for most medical reasons; vegan, kosher, and halal. Please contact us for any other requirements.
How much do classes cost?
Applications classes are free of charge to the customer. Field Service classes cost varies, please see the website when you enroll. For custom training, please request a quote via email at
TIC-ASD-Training@toshiba.com
How do I pay for classes?
If your company has an account with us, you can pay via Purchase Order. If not, you can pay via credit card. Credit cards require pre-validation with our finance department before you are approved to attend class, but you will not be charged until you attend. POs will not be billed until after class. Please be aware that cancellation with less than 14 days notice will incur a cancellation penalty. A no-show penalty will apply if the student does not show for class and does not cancel in advance.
What’s included in the tuition cost?
Tuition, training materials and manuals, lunch, and usually dinner one evening after class. Typically dinner is the second day of class. Coffee, soft drinks, and water are provided during class.
What NOT INCLUDED in the tuition cost?
Transportation to/from Houston, to/from hotel to training facility, hotel cost, breakfast, dinner most days, or anything not listed as included.
Which hotels should I stay at?
Toshiba International Corporation (TIC) does not recommend any particular hotel or chain however, for customer convenience, we provide a list of hotels
here that are in close proximity to TIC and offer Toshiba discounted rates. We also note which hotels offer shuttle service to and from TIC. We do recommend verifying with the hotel before booking your reservation concerning shuttle service as conventions may affect shuttle availability times. We do not keep track of which hotels have Wi-Fi and breakfast included in the daily rate.
What do I need to bring?
A thirst for knowledge is foremost! A laptop is recommended for all ASD classes. Field Service classes typically provide software and cables required for connection to the equipment being trained on. If you install the software during class, we can help you ensure it is working correctly before you finish class. Be aware that your company’s IT restrictions may prevent installing software or drivers necessary to connect to equipment. Copies of software will be provided for later installation by your IT department and are downloadable from the website for free for most classes. Notetaking and writing materials are provided for classes. Connection cables are generally provided for Field Service classes.
What if I have questions not listed?
For ASD Training, please send your questions to
TIC-ASD-Training@toshiba.com For UPS Training questions contact rick.valenta@toshiba.com
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