Do you have questions about Toshiba International Corporation? Browse the below Frequently Asked Questions to find the answers. If your answer is not included below, please take advantage of the Contact Us page so that a TIC representative may be of service.
What is covered by the warranty and for how long?
We offer unlimited coverage of parts and labor for 90 days.
What is the difference between processing speed and throughput?
Processing speed is the speed the unit is capable of producing. Throughput is the actual amount of production an operator produces.
What is the difference between a rejected note and suspect note?
Rejected notes are rejected due to the condition of note. Suspect notes are rejected due to tampering or alterations.
Why choose Toshiba over competition?
Toshiba was the first to introduce currency sorting in 1971 and has continually supplied high speed sorters throughout the world for over 40 years.
What types of products are offered by Toshiba Security & Automation?
Toshiba Security & Automation primarily specializes in bank note sorters and letter handling sorters. These products are used in both public and private sectors to count currency and sort mail.
What type of customers does Toshiba Security & Automation service?
Toshiba Security & Automation provides currency sorters to banks and financial centers, governments, casinos and gaming venues, and even small businesses. Letter handling customers are typically government agencies.
What does Security & Automation mean to Toshiba?
Products offered by Toshiba Security & Automation ensure security while reliably executing automated processes, providing both security and automation. Customers can depend on Toshiba Security & Automation for secure processes and reduced expenses resulting from the automated efficiency of a sorter.
Where can I find the specific model of my current UPS?
This information is available on the front panel label or the Typeform of the UPS.
Where is the UPS serial number located?
For 1600XP & 4300 Seriesthe serial number can be located using the front touch screen display panel. For other modelsthe serial number can be located on the UL listing label.
How do I choose the right UPS for my company/equipment?
The Field Service department has a 24-Hour Emergency support line at
1-800-231-1412 or 1-855-803-7092 press 1.
What number do I contact for inquiries/status updates on Return Authorizations?
Please call 1-855-803-7092.
If the unit is "warranty", why do we have to provide a purchase order for Field Service?
TIC requires a PO from the customer to process a service order even if it will be at $0.00 US dollars.
Once service has been completed, when can I expect an invoice?
For an invoice to be generated, the following must be completed:
The service requested or some portion thereof must be complete and accepted by the customer
The field reports must be received and evaluated
All parts replaced are returned, received, and evaluated
Upon completion of these items, the invoice is usually sent within 10 business days.
How much of an advance notice is needed for start-up service?
It may take up to two weeks to schedule a Field Service engineer for a specific order; the waiting time will depend on the current demand of services in the field.
When will I receive a report for the service call?
A report is sent with the invoice.
I need a copy of the invoice for the service provided. What number should I contact?
Please call the main number at 1-855-803-7092 and our Field Service department administrative will assist.
Who do I need to speak with to get a technician out on a service call?
Call the main field service number at 1-855-803-7092.
How do I submit a Return Authorization Form and how does it work?
Service Request Forms page and click on "Rapid Response Form".
This type of order is for units that are still covered in the warranty period.
What is the warranty period on my equipment?
Standard warranty period for any product at TIC is:
12 months after installation or 18 months after shipping from TIC.
How do I locate a service center in my area?
Where to Buy & Service page, then click on the product/service you need. The site will ask for the zip code where the manufactured product is located. After the zip code is entered, the site will show the closest service center to the provided zip code.
What is the extension for UPS, DRIVES, PAC, etc.?
Contact Us page for all the contact numbers for the various products supported by TIC.
What products does Toshiba Transmission & Distribution offer in North America?
The current Transmission & Distribution product suite includes Oil Power Transformers, Gas Power Transformers, High Voltage Breakers, Indoor Medium Voltage Breakers, Gas Insulated Substations, Surge Arresters, Battery Energy Storage Systems, and PV Inverters
Does Toshiba Transmission & Distribution offer specialty oil transformers?
Yes. Toshiba offers Single Phase Oil Reactors, Single Phase Gas Reactors, Phase Shifting Transformers, Static Var Compensators (SVC), Furnace Transformers, and HVDC Components.
Where is the Toshiba Transmission & Distribution staff based?
All staff and support for T&D products in North America are located in Houston, Texas at Toshiba International Corporation (TIC). TIC T&D can be reached at 800.231.1412, 713.466.0277, or
Which T&D products made in the U.S.?
The High Voltage Breakers, Inverters, and Battery Energy Storage Systems are made in the U.S. Toshiba is actively looking at ways to expand its U.S. manufacturing footprint.
How long has Toshiba been making T&D products?
Toshiba was originally established as an electric company in the late 1800s. Toshiba went by the name Tokyo Shibaura Electric Co. and specialized in T&D product to help establish Tokyo Electric. In the early 1900s they shortened the name to Toshiba and started growing the T&D business in other parts of the world. Today, Toshiba is one of the top five global manufacturers of T&D products.
What plans does Toshiba have for T&D in North America?
Toshiba recently has placed a strong emphasis on establishing the T&D Division in North America and will continue growing this business.
Do Toshiba T&D products meet ANSI/IEEE?
Toshiba can meet all ANSI/IEEE standards. For some products there is not an ANSI/IEEE standard.
What does Toshiba T&D offer in terms of field support?
In other parts of the world Toshiba T&D has direct field support personnel and, in North America, Toshiba has field support personnel in other Divisions. T&D is planning for direct field support personnel in North America and currently works with qualified service companies to offer 24/7 field support for T&D products.
Are there any new T&D products?
Although Gas Insulated Power Transformers (GITs) have been installed for 46 years, the technology is a new concept in North America and many customers are learning about it for the first time. GITs offer many advantages over Oil Power Transformers. Toshiba T&D offers a Battery Energy System that utilizes Super Charged Ion Batteries (SCiB) technology that offers unique advantages over other batteries.
What does Toshiba International Corporation's (TIC) Power Systems Division do?
TIC's Power Systems Division consists of three business units, with each unit engaged in large utility power generation activities. New Equipment Sales delivers the power industry's most technologically advanced steam turbines and generators to North America's fossil and gas-fired power plants. Power Generation Services provides steam turbine and generator repairs, parts, and engineering services for Toshiba fleet machines, as well as all other OEM equipment. Hydro Services leads a team of experts in manufacturing, engineering, and installation services for hydroelectric power plants.
If I'm a power plant developer, how can I contact New Equipment Sales?
A New Equipment Sales team member may be reached by calling 610-361-9300.
If I have a forced power plant outage, whom should I call?
The 24/7 response telephone number for Power Generation Services is 414-475-2800.
I'm a power plant operator and would like some assistance in planning my next scheduled outage. Whom should I call?
Please call 414-475-2800. Our 24/7 response telephone for Power Generation Services will put you in touch with a project management professional who can begin the process for planning your next outage.
If I've got a question regarding service for my hydroelectric power equipment, whom should I call?
Toshiba's Hydro Services business unit may be reached by calling 866-388-7422.
If I have a steam turbine or generator manufactured by an OEM other than Toshiba, are you still able to fix my machine?
Yes, beyond just servicing our own fleet of Toshiba equipment, our Power Generation Services organization has vast depth of experience working on all major OEM turbines and generators.
Where is your main service location in North America?
Toshiba's Power Generation Services headquarters and main service shop is located in West Allis, Wisconsin, in the heart of the Milwaukee metropolitan area. The Milwaukee Service Center, housed in the historic buildings of the former Allis-Chalmers Company, has tremendous capacity for large power generation equipment. Today, these modernized facilities include climate-controlled generator rewind rooms, a state-of-the-art parts manufacturing operation, large machining capabilities, and its high-speed balance bunker.
If our steam turbine or generator has operational issues, such as increased vibration levels, can your organization provide assistance in diagnosing the root cause?
Our engineering staff, including metallurgical engineers, has in-depth operational for all makes of steam turbines and generators. Through our testing and diagnostic techniques, we can make detailed condition assessments, as well as provide equipment life extension recommendations.
We're not sure exactly what our needs will be for our next outage, but we want to start planning. Can you help?
Whether it is providing technical advisers (TAs) or executing major turnkey outages, Toshiba's Power Generation Services group offers complete turbine/generator services from the initial planning phases to final site demobilization.
After an outage, we want the best possible assurance that our equipment startup will be smooth and vibration free. Can you help?
Yes. For generator rotors and high-and intermediate-pressure turbine rotors, our Milwaukee Service Center's high-speed and over-speed balance facility will accommodate most shaft sizes. For larger low-pressure steam turbine rotors, we have portable low-speed balancing equipment for on-site services.
We would like to competitively bid our next project. To whom should I direct our Request for Proposal?
Please call Power Generation Services' main telephone number at 414-475-2800 and someone can direct you to the appropriate contact within our company.
Does TIC stock finished goods or equipment such as propulsion inverters, APU's and traction motors?
No. TIC Transportation products are custom built to order.
What industries does TIC Transportation Systems serve?
Toshiba services the rail transit industry for light rail and heavy rail markets as well as the freight locomotive industry.
What geographical markets does TIC Transportation serve?
TIC serves North America only from the Houston-based headquarters. All markets outside of North America are served by Toshiba Japan or other Toshiba offices.
What are the benefits of using an adjustable speed drives?
A few examples include providing precise variable speed capabilities, protecting the motor from overload situations, extending the life and reducing maintenance on induction motors, enabling massive energy savings and many more. In many cases, the return on investment may be as little as a few months.
What kind of energy savings are involved?
In addition to the elimination or reduction of motor inrush current, drives provide near unity power factor, reduction of energy consumption by reducing the motor speed to match the process requirements, and provide reduced energy usage through the affinity laws for variable torque applications. For example, centrifugal fan or pump applications running at 50% speed will only consume 13% power.
How do I contact Toshiba for technical drives questions?
Where do I go for product catalogs or other printed literature?
Links to our catalogs, brochures, manuals and data packages can be found on our
Are there any classes or training available for your drives?
We offer applications classes free of charge in our Houston, Texas engineering and manufacturing facility and also have service and maintenance classes for certification available as well. Please visit the
training section of our website or register here.
How do I contact Toshiba for technical Motors questions?
Toshiba International Corp. does not manufacture DC motors at this time.
Are Toshiba motors UL certified?
Most of our offerings have either a UL or RU certification that will be displayed on the nameplate of the motor. Please refer to the features listed in the catalog at the top of the leading page of each section.
What products does PAC offer?
MEDIUM VOLTAGE CONTROLLER (MOTOR/TRANSFORMER/CAPACITOR SWITCHING) JK series: 400A HCV-5HA (up to 6600V) & 720A HCV-6KAU (up to 4160V, future 6600V)
Reduced Voltage Autotransformer Type
Solid State (up to 6600V)
JK STARTER O.E.M. KITS (2300-6600V) Fixed and Drawout Type
Non-latched & Latched Type Contactors 400A