Preventive Maintenance Contract

For customers who like to plan ahead, Toshiba offers preventive maintenance (PM) contracts that provide future maintenance at a fixed price, making it easy to allocate maintenance on any budget. Our representatives will work with you to find the best value in time frames that work for you. Adjustable speed drives (ASDs) are, by the square foot, some of the most expensive and critical pieces of equipment in a facility. Our PM contracts are fulfilled by factory authorized personnel who are fully supported by Toshiba with technical support, and emergency parts logistics and training so that your most valuable process equipment is serviced properly by our Toshiba Service Network.*In addition, customers have the option of including a TOSHcare Protection Plan as part of a PM contract in order to further protect their equipment.

Toshiba offers power module reconditioning services as part of its TOSHcare Lifecycle Services Program. Equipment service options are basic reconditioning or advanced reconditioning depending on the age, physical condition and/or run time of the applicable power modules.

TOSHcare Adjustable Speed Drive Power Module Protection Plan Terms

TOSHcare Adjustable Speed Drives Chassis Protection Plan Terms and Conditions

TOSHcare MV Power Module Program Brochure

Request for Reconditioning

The TOSHcare Protection Plans provide customers with the ability to purchase coverage for correction of applicable defects in materials or workmanship for out-of-warranty equipment and parts. Plans are for a one (1) year term unless otherwise stated* To request information about obtaining a TOSHcare Protection Plan for your equipment, click the button, and provide the information requested. A TOSHcare Lifecycle Services Representative will contact you to discuss your request.

Request for TOSHcare Protection Plan

Custom Modifications

Toshiba has a fully staffed project engineering group that can design, source and/or build the items needed to get your Toshiba equipment up to speed with your ever-changing systems and technology. Whether it is simply installing metering devices for your motor and drive systems, adding a synchronous bypass cabinet for your ASD, or implementing a new controls scheme that falls in line with your plant’s evolving systems, our TOSHcare Lifecycle Services Representatives can help you every step of the way.

Migration Solutions - Migration of T300MVi to T300MV2^®

The T300MV2 medium voltage ASD is Toshiba’s newest medium voltage adjustable speed drive offering to its customers. For customers who currently own one or more T300MVi ASDs and would like to upgrade to the newer T300MV2 version, a field upgrade solution is available.

TOSHcare® Migration Solutions for Medium Voltage Drives Brochure

Migration Solutions - Migration of G3+ to HX7+

The Plus Pack outdoor ASD combines Toshiba’s robust Plus Pack technology and VLP Technology®*. (VLP Technology® as used herein refers to Virtual Linear Pump technology.) For customers who own legacy G3+ drives and would like to upgrade to the next generation Plus Pack, field upgrade options are currently available for G3+A and G3+B drives. Provide TIC with the serial number of the drive to be converted to confirm that it qualifies for conversion.

TOSHcare® Migration Solutions for Low Voltage Drives Brochure

TOSHcare MV Power Module Program Brochure

Request for Upgrade Services

We are equipped to provide training to your workforce, including basic training on maintenance and other topics, to help ensure that equipment purchased from Toshiba is performing at optimal levels. In addition, we offer TOSHcare training services that are designed to address the needs of customers who would like to take their knowledge of this equipment to the next level. This training, which can be tailored to include topics such as troubleshooting, programming and basic fault analysis, is customizable to meet your specific needs and requirements.

Training Programs Brochure

Request for Preventive Maintenance Contract

Contact the Field Service Training Team for Toshiba products not listed and for customized training course inquires at 855-803-7092, 713-466-0277 ext. 3522 or by email at tic-asd-training@toshiba.com.

Contact The TOSHcare Team: TIC-TOSHcare@toshiba.com or 855-803-7092

TOSHcare® FAQs

TOSHcare Lifecycle Services Brochure

Training Programs Brochure

For Field Service training course inquires, contact us at 855-803-7092, 713-466-0277 ext. 3522 or by email at tic-asd-training@toshiba.com.